If you've recently experienced connectivity issues with your printer following a router band change, you're not alone. Many individuals encounter this problem when transitioning from 2.4GHz (2G) to 5GHz (5G) Wi-Fi bands. In this tech overview, we'll guide you through the steps to resolve this issue and get your printer back online.

1. Assessing the Problem

Problem: Your printer was working perfectly fine, connecting to the internet via the WPS method. However, after your internet service provider (Virgin in this case) changed the router's Wi-Fi bands to 2G and 5G, your printer refuses to connect.

2. Identifying the Solution

The solution to this common problem lies in configuring your router settings to prioritize the 2G band for your printer. Here's a step-by-step guide on how to do this:

Step 1: Accessing Your Router's Settings

1.1. Open your web browser and type in the following IP address: 192.168.0.1. This will take you to your router's web interface.

1.2. To log in, you will need the router's password. Typically, you can find it on a sticker located on the router itself.

Step 2: Navigating Router Menu

2.1. Once you've logged in, navigate through your router's menu options. Look for the wireless settings or Wi-Fi settings section.

2.2. Within these settings, you should see an option to manage your Wi-Fi bands, which may be labeled as "Bandwidth," "Frequency," or something similar.

Step 3: Disabling or Prioritizing 2G

3.1. In this section, you will likely find the option to disable the 5G band or prioritize the 2G band. The wording may vary depending on your router's brand and model.

3.2. Select the 2G band as the preferred option for your printer. This will ensure that your printer connects to the 2.4GHz band, which is generally more compatible with older devices like printers.

3. Seeking Additional Assistance

If you encounter any difficulties while navigating your router's settings or if you're unable to find the necessary options, consider the following:

3.1. Check your router's manual or visit the manufacturer's website for specific instructions on configuring the Wi-Fi bands.

3.2. Your internet service provider, may offer a dedicated help page or tech support messaging service to address this common issue. Contact them for guidance tailored to your setup.

3.3. The printer manufacturer, in this case, Canon, may also provide tech support or documentation related to connectivity issues. Visit their website or reach out to their support team if needed.

By following these steps, you can successfully resolve printer connectivity issues after a router band change. Prioritizing the 2G band ensures compatibility with older devices, like printers, and should restore your printer's connection to your network.

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