Shipping & Delivery

Shipping & Delivery

There are two processes.  

  • Shipping: BCH prepares and gives the order to the delivery company (USPS, FedEx, UPS, and Direct Link).  
  • Delivery: the delivery company transport and deliver the product.

Warning: BCH will not cover any delivery problems (full disclosure below), but the delivery is insured against loss, damage, and stolen.

 

Shipping

Processing Time

We usually ship the product within 24 hours after an order's payment is cleared if the item is in stock. In some situations, it may take up to a few days for processing. You may not get a shipment confirmation email due to your email provider's whitelist setting. However, you can always log in to your account and track the shipment. For customers who select Next-Day or 1-Day shipping methods, please be warned: The delivery method (NextDay, 1/2/3-Day) is offered by the carrier (USPS, UPS, FedEx...). The delivery process starts when we drop the shipment off at the carrier. Please consider added processing time. We will use the delivery method that you select. However, if the carrier delays the delivery, please understand delivery is entirely beyond our control. For example, USPS offers a 2-Day Priority service to California. Based on our experience, however, USPS is rarely able to deliver to California in two days.

How do I Track My Order?

Manual Tracking

  • Track by log into your account:
    • For domestic orders, you can always log in to your account and track the shipment. Once you log into your account, you can see the order, current status, and tracking number.
    • For international orders through Direct Link, you will need to copy the tracking number and go to this address: https://tracking.directlink.com and put the tracking number in the "Item Number."  Before a package is handed to the customs, you can use DirectLink's website to track the USA's package movement.  After the customs accept the package, you can use either DirectLink's website or your local postal system, such as Canadian Post, to track the package. The tracking will show the package is from Sweden. Direct Link is a private postal carrier licensed in Sweden. The package will travel from North Carolina -> New York (Direct Link's warehouse)-> your country. However, a postal parcel has to show the licensee's registered country in a no-man's land. For example, the box left the US but hasn't reached your country's customs. Therefore, the tracking will show New York -> Sweden -> your country.  Once the customs inspection is done, the package will be handed to your country's postal system.  You will be able to use your country's postal office's tracking system (same tracking number).  The tracking number will show the package from Sweden because Direct Link is registered as a Swedish Postal Licensee.  
  • Track with Route email:
    • You will receive an email from Route with your order. With Route, you will be able to visually track your online orders and monitor progress with timely push notifications.

Automatic Mobile Tracking with Route

The Route is a mobile app that allows you to track all of your online orders in one place visually. There is no need to dig through your email for tracking numbers because dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. Every order from BCH is provided with Route tracking automatically. Thus, you can relax and watch the package be delivered to your door.  GET THE APP

International Shipping

Due to the ongoing Covid-19 situation, several countries have closed their borders and are restricting people's movement, which has resulted in a significant amount of air traffic being halted. Consequently, there has also been a considerable reduction in freight and linehaul capacity, which hinders shipments from being sent to numerous locations worldwide. We will ship out the order, but the delivery is based on your country's situation. We have packages that are delayed 2-3 months.

We ship to almost every country/region around the world. However, we restrict the shipping in a few countries. The decision is based on years of experience dealing with these countries' customs and delivery systems.  

Countries that we do not ship to:

  1. Mexico. We do not ship to this country by any means.
  2. Greece. No Direct Link. FedEx Only

To view the shipping cost, please add a product to your cart and then click "View/Edit Cart." On the Shopping Cart page, click "Add Info" next to shipping. Then, you can add your postal code and get estimates from different carriers. 

We have a few shipping options. Direct Link is a Swedish Post associate and takes the longest Route. However, it is the most economical but takes about 3-5 weeks. Each package is collected by the Direct Link's warehouse first; then, it will re-dispatch your country's postal system. You will receive the package as a registered mail/package from your mailman.

FedEx/USPS means we will pick the best rate between FedEx and USPS. The arrival date is about half of the Direct Link.

FedEx Economy delivery time can be found here: http://www.fedex.com/ar_english/services/intleconomy.html

FedEx International Priority delivery time can be found here: http://www.fedex.com/ms/services/intlpriority.html

These are estimated delivery times and may change without prior notice.

 

Delivery

BCH Will Not Cover Delivery Problems

At BCH, we are focus on making the best product and ship the product on time. However, the delivery process is not our expertise. We can't direct the USPS, FedEx, or Direct Link to conduct their businesses or send someone looking for a stolen package. Under the circumstances of a box is damaged, missing, or stolen, we understand the customer paid for the item and wants to be compensated. Therefore, we paid for shipping insurance with every order, so neither of us needs to worry about the delivery.

Because the beneficiary of the insurance is the customer, the customer needs to monitor the shipment and claim it. BCH will not re-ship any order or refund any order if the package is not received under any circumstances (because they are fully covered by insurance). BCH would not compensate or resend any order if the customer failed to file the claim on time.

Basic Timeline

  1. Tracking says "delivered," but it is not:
    • After five days of "delivery date."
    • Before 15 days of "delivery date."
  1. Tracking didn't show delivery (stuck)
    • After:
      • USA: After the tracking stuck for more than seven days
      • International: After the tracking stuck for more than 20 days
    • Before: Both USA and International need to be filed before 30 days of the last checkpoint on the tracking info.
  1. Damaged and Other Problem with Delivery:

The insurance covers some damages. Please check the Route's policy page: https://help.route.com/hc/en-us/articles/360041131194-Route-Package-Protection-Policies. If the damage is not covered by insurance, please contact support@bchtechnologies.com and let us know.

Returned Packages

If a package is returned to BCH for any reason, there are two choices:
1) If you still want the product, we will send you a Paypal invoice for the following shipment cost. After the invoice is paid, we will send out the package. 2) If you do not want the product anymore, we will refund the product cost, but the original shipping will not be refunded.

What if the tracking says "delivered," but it is not?  

You can relax. Every BCH order is covered by Route+, a premium package insurance protection policy backed by Lloyds of London. BCH fully pays the Route+ insurance, so there will be absolutely no charge for you. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Order issues for packages marked "delivered" yet not received are considered by Route as stolen. They must be filed five days after "delivery date" but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.

What if my order never arrives or is stolen?

You can relax. Every BCH order is covered by Route+, a premium package insurance protection policy backed by Lloyds of London. BCH fully pays the Route+ insurance, so there will be absolutely no charge for you. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than seven days after the scheduled delivery date for United States domestic shipments (20 days for international shipments, including Canada and within 30 days from the last checkpoint.

What if the package arrived damaged?

You can relax. Every BCH order is covered by Route+, a premium package insurance protection policy backed by Lloyds of London. BCH fully pays the Route+ insurance, so there will be absolutely no charge for you. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

How do I file a claim for my lost, stolen, or damaged order?

If you installed the Route app on your phone, you could file claims effortlessly through the app. Otherwise, after BCH fulfills your order, you will receive a confirmation email from Route with a link for filing a claim. You can also file a claim here: https://claims.route.com/. Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

* ALL ORDERS or EVERY ORDER means orders placed after 5/22/2020, except canceled orders.

**Claims for packages marked "delivered" must be filed after five days and before 15 days from the date the box was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after seven days (20 days for international) and within 30 days from the last checkpoint. The term is based on Route's claim policy as of May 27, 2020. The terms may change without notice. Please check Rout's website (http://help.route.com) for the most updated information.

Does Route+ cover stolen items?

Yes! All BCH's online orders are insured with Route+, stolen items* are eligible for reorders or refunds.

Is Route a licensed insurance company?

Yes. The Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London -- the company that famously insured Jennifer Lopez's buttocks. At BCH, we treat your order as valuable as JLo's most prized asset.

How Much is the Shipping?

We offer flat shipping for any size orders within the USA, discounted international shipping with Direct Link, and shipping quotes from many suppliers. To view an accurate shipping quote, you can add the item to your cart, View or Edit Cart, then click "Add Info" on the Shipping section.

How long does it take for me to receive the order?

Continental USA

On average, it should reach your door in three to five business days.

International Shipping

We ship international orders via Direct Link. The customer is responsible for customs clearance and associated fees. We cannot guarantee global delivery time, but shipments usually arrive in 3-5 weeks.

Liquidated Damages and Liabilities

Using a third-party refill product, there is an inherent risk of voiding the printer's warranty, triggering printer damage, causing property damage, wasting time, and bringing about bodily injury or emotional trauma. If the fault is on us, the best we can do in such a situation is refund the product purchase's total amount. If the fault is caused by improper use of the product, BCH doesn't issue any compensation. We do not cover any damages caused by our product. Additionally, please cover up the refill area with newspaper and do not put ink bottles on antique furniture. Also, wear gloves and eye protection. If you are not comfortable with the idea that refilling may damage the printer, please stay with OEM products.