Return and Replacement

Returns & Replacements

Unless another return policy is indicated on the item, products sold on the BCH® website are covered by the following Standard Return Policy. All products covered under this Standard Return Policy are backed by a 30-day Money Back Guarantee. You may return the item(s) to us within 30 days of your purchase for a refund for ANY REASON. Whether the product is defective, you simply changed your mind, or you are just not satisfied with the product that you received, you are welcome to send it back to us for an exchange or a refund. Restocking fee may apply in some cases and there is no refund for any opened inks. Please note that the original and return shipping and handling charges will NOT be refunded or reimbursed under any circumstances. 

Who Pays for Return Shipping and Is there a Restocking Fee?

If your item is defective:

BCH® at its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

1) Within the USA: we will provide a postage-paid return label for you.  Many manufacturers offer additional factory coverage. If you have purchased the OEM (Original Equipment Manufacturer) item with the retail packaging, please refer to the Manufacturer's Warranties Policy.

2) International: because we cannot provide a postage-paid return label for you, we will pay for the original shipping fee that you paid.  For example, if you purchased a $50 item with $25 shipping to Greenland and found the item to be defective. You will pay for the item to be shipped back. Once we receive the item, we will refund both the $50 purchase price and the $25 shipping

Restocking fee for defective units

There is no restocking fee for the defective item.

If the product is not defective:

BCH® at its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.  

You will be responsible for the return shipping.  Please notice that if a product can't be used on your machine, it doesn't mean it is defective. BCH® at its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.  

Restocking Fee for non-defective units

We expect the returned item is in excellent condition.  BCH® at its sole and absolute discretion shall be the sole determiner the amount of restocking fee.  The restocking fee can arrange from 0% of unopened items in good condition to 100% for opened ink, dirty cartridges, installed CIS.  For products with BCH warranty stickers, if the seal is broken, there is 100% restocking fee (no refund).

Return Method

Send a request through https://support.bchtechnologies.com for an RMA # and return address.

Once a return is approved, please stop using the product and ship it back within 7 days.  BCH must receive the return within 21 days after a return is approved. If BCH provides a label (see above), the label will be sent to the email address on the order.  The buyer have 7 days to print out the label and ship the product.  If the buyer have problem receiving the email, please check the spam folder.  BCH will not re-send the label.  If the buyer cannot find the label, the buyer has to pay for the return shipping. If a return is not received within 21 days, from the data a return is approved, the return is closed without any refund to the buyer. 

Please include a copy of the original invoice with return order. Please add a brief note on the invoice if you have any additional information or comments that you would like to provide. The 

 

The address to ship back is:

BCH Technologies RMA# (Get this number from the Support)

5603-B W Friendly AV PMB 138

Greensboro, NC 27410

 

Liquidated Damages and Liabilities

By using a third  party refill product, there is an inherent risk of voiding the printer's warranty, triggering printer damage, causing property damage, wasting time, as well as bringing about bodily injury or emotional trauma.  The best we can do is refund the full amount of the product purchase.  We do not cover any damages outside of our product.  Additionally, please cover up the refill area with newspaper and do not put ink bottles on antique furniture.  Wear gloves and eye protection.  If you are not comfortable with the idea that refilling may damage the printer, please stay with OEM products.