Order & Payment
If you need to cancel your order, contact Customer Service (firstname.lastname@example.org). Please include the order number of the item that you would like to cancel to ensure accuracy. If you have already completed an order and wish to add items to your order, you will need to cancel your initial order and place a new order. Contact Customer Service for assistance. Please include the order number of the item that you would like to cancel to ensure accuracy. Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check items for function and compatibility. If you need to return or exchange an item, just contact our Customer Service department.
Payment, Pricing & Promotions
We accept payment via any major credit cards – Visa, Mastercard, and American Express. Also, we accept Paypal. Our checkout process is encrypted with a 128-bit SSL certificate. The encryption ensures all sensitive data, such as credit card information and the billing/shipping address, will be processed securely without any compromising factors. Please note that we do not collect your credit card information or store it on our website. Therefore, we cannot reorder for you, nor can we take orders over the phone.
PayPal is our credit card processor, and it is just like all other processors (e.g., Authorize.Net, EVO, Bank of America). Because Paypal has made the Paypal logo a lot larger than the other logos, which is a situation we have no control over, customers often think they have to establish a Paypal account as a result. Actually, if a customer clicks any icon (VISA or Mastercard, for example) below the Paypal's logo, the customer can check out with a credit card, just like a normal website.
Promotions and NEW products will be available from time to time on our website; you will also be notified via email if you registered for our newsletter.
Every Order is TRACKED and INSURED!
Every order placed through our website will receive a premium shipment package: 1) premium tracking services from Route, and 2) Route+, which offer a fully insured policy against damage, loss, and theft. You will receive an email from Route with easy tracking and insurance claim links after each order. For details, please see the shipping section. We also recommend downloading the Route App to keep visual tabs on your package, monitor shipping progress with push notifications, and keep track of every online order all in one place!
Check the status of any of your orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your order. When you click on Order Status, you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If your order has not been processed, you may modify or cancel your order from this page. If your order has been shipped via UPS or USPS, you may track it using links provided in your order detail. It may take up to one (1) business day for your information to be posted on the USPS website.
Updating Account Information
To update your account information, click the "My Account" link at the top of the homepage. You will be able to update your address, email, phone numbers, and other related information.