Order & Payment

If you need to cancel your order, contact Customer Service (support@bchtechnologies.com). Please include the order number of the item that you would like to cancel to ensure accuracy. If you have already completed an order and wish to add items to your order, you will need to cancel your initial order and place a new order. Contact Customer Service for assistance. Please include the order number of the item that you would like to cancel to ensure accuracy. Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check items for function and compatibility. If you need to return or exchange an item, just contact our Customer Service department.

Payment, Pricing & Promotions

We accept payment via any major credit cards – Visa, Mastercard, and American Express. Also, we accept Paypal. Our checkout process is encrypted with a 128-bit SSL certificate. The encryption ensures all sensitive data, such as credit card information and the billing/shipping address, will be processed securely without any compromising factors. Please note that we do not collect your credit card information or store it on our website. Therefore, we cannot reorder for you, nor can we take orders over the phone.

PayPal is our credit card processor, and it is just like all other processors (e.g., Authorize.Net, EVO, Bank of America). Because Paypal has made the Paypal logo a lot larger than the other logos, which is a situation we have no control over, customers often think they have to establish a Paypal account as a result. Actually, if a customer clicks any icon (VISA or Mastercard, for example) below the Paypal's logo, the customer can check out with a credit card, just like a normal website.

Promotions and NEW products will be available from time to time on our website; you will also be notified via email if you registered for our newsletter.

Coupons are a benefit we offer to selected customers or to promote specific products: Coupons are a way for us to reward our loyal customers or encourage new customers to try our products. We may offer coupons to customers who have made purchases in the past, to those who sign up for our newsletter, or to those who follow us on social media. We may also use coupons to promote new or seasonal products that we want to highlight. Kindly refrain from emailing us to ask for coupons, and please avoid using coupons obtained from internet coupon websites.

  1. If everyone had access to the same coupons, they would lose their value: If everyone could easily access and use the same coupons, then they would no longer be a special benefit for our customers. Additionally, if too many people use coupons to purchase our products, it could negatively impact our profit margins.
  2. Some websites like RetailMeNot.com use robots to collect and publish our coupons without permission: Unfortunately, some websites use automated programs called "bots" to crawl the internet and collect coupons from various sources, including our website. These websites then publish the coupons online, making them available to anyone who searches for them.
  3. We intentionally create short-expiring coupons that are only valid for a limited time: To prevent unauthorized use of our coupons, we create coupons that are only valid for a short period, usually 48 hours or less. This gives our real customers a chance to use the coupons before they expire, while making it less likely that unauthorized users will be able to benefit from them.
  4. We do not support or honor any orders that attempt to use these unauthorized coupons: If we discover that an order was placed using an unauthorized coupon, we will cancel the order and may not provide support services for future orders. This is because these coupons were not intended for public use, and their use could negatively impact our business.
  5. We offer legitimate ways for customers to obtain coupons such as signing up for our newsletter or following our social media channels: We encourage customers to sign up for our newsletter or follow us on social media, as we often offer exclusive discounts and coupons through these channels. This allows us to reward our loyal customers while maintaining control over how our coupons are distributed.


Every Order is TRACKED and INSURED!

Every order placed through our website will receive a premium shipment package: 1) premium tracking services from Route, and 2) Route+, which offer a fully insured policy against damage, loss, and theft.  You will receive an email from Route with easy tracking and insurance claim links after each order.  For details, please see the shipping section. We also recommend downloading the Route App to keep visual tabs on your package, monitor shipping progress with push notifications, and keep track of every online order all in one place!

We Cannot Modify an Order

Once an order is finalized, we're bound by policies with financial institutions that prevent us from making alterations. This includes adding or removing products or incorporating discount codes. Our protocol is to either fulfill the order as received or cancel it if a product is unavailable.

  • Coupons: To utilize a coupon, apply it before finalizing your order.
  • Product Adjustments: Make any desired changes to your cart before confirming your purchase.
  • Shipping Consolidation: We might merge multiple orders for the same customer and address. However, be aware that we won't refund any shipping costs that arise due to this consolidation since it necessitates additional work on our end. If you're looking to minimize shipping expenses, it's best to order everything in one go.

Cancel an Order

To cancel an order, you can send an email to us (support@bchtechnologies.com) and include the order number. We will do our best to cancel the order. Our shipping cutoff time is 10 AM EST from Monday to Friday. Our fulfillment crew works on their own schedule. They will check the incoming message and go do their fulfillment. It is possible that they will not get your cancellation message, and the item is still shipped. In such circumstances, please 1) send us an email and keep us informed, and 2) When the delivery comes, tell the mailman/delivery person that you refuse to accept the package. Most companies will return the package without double charging you. We do not cover the return shipping for canceled orders, even if we missed your cancelation email, but we will waive the $5 minimum restocking fee. If you do need to pay to ship back the package, please select the shipping option which can have tracking information.

Viewing Orders

Check the status of any of your orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your order. When you click on Order Status, you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If your order has not been processed, you may modify or cancel your order from this page. If your order has been shipped via UPS or USPS, you may track it using links provided in your order detail. It may take up to one (1) business day for your information to be posted on the USPS website.

Updating Account Information

To update your account information, click the "My Account" link at the top of the homepage. You will be able to update your address, email, phone numbers, and other related information.

Tax Exemption

At our online business, obtaining tax exemption is a simple and streamlined process. 

To begin, customers need to create an account on our website. Once the account is set up, customers should submit the necessary tax exemption form before making any purchases. Please note that we cannot provide a refund for sales tax on completed transactions. Upon receiving and verifying the submitted tax exemption form, we will send an email to the customer confirming that their account is now set up for tax-exempt purchases. From this point onwards, eligible items on our website can be purchased without the added burden of state sales tax.

To submit the tax exemption form, customers can send an email to support@bchtechnologies.com. We accept either the Streamline Certificate Form or the certification from your state. If you are a diplomat, please contact OFMTaxCustoms@state.gov to obtain and submit the Diplomatic Sales Exemption Form.

For the convenience of our customers, we have provided our business information to fill out the necessary form. The seller name is BCH Technologies LLC, and the address is 506 Radar Road, Suite B, Greensboro, NC 27410, USA.