Identifying the Problem

In a recent discussion, a user named Mike expressed frustration over his Canon MG3650 printer's inability to connect to his Wi-Fi network following a router band change by his ISP, Virgin. The printer had been previously connected via WPS (Wi-Fi Protected Setup) without any issues. However, after the router's band was changed to include both 2.4 GHz and 5 GHz frequencies, the printer refused to reconnect.

Troubleshooting Steps

Here's a step-by-step guide to troubleshooting and resolving this common issue:

1. Accessing the Router Settings

To begin, access your router's settings by typing "192.168.0.1" into your web browser's address bar. Typically, the router's password can be found on a sticker attached to the device itself.

2. Prioritizing the 2.4 GHz Band

Once logged into the router interface, navigate to the wireless settings section. Here, you'll likely find options to manage your router's Wi-Fi bands. Look for settings related to band prioritization or frequency selection. Disable the 5 GHz band or prioritize the 2.4 GHz band to ensure compatibility with your Canon MG3650 printer.

3. Verifying WPS Settings

Ensure that the WPS feature is enabled in your router settings. WPS allows for simplified connection between devices and routers without the need for manual input of network credentials. If WPS is disabled, enable it and attempt to reconnect your printer.

4. Alternative Connection Methods

If traditional methods like WPS fail, consider alternative connection methods. Canon offers a dedicated mobile app called "Canon PRINT" available for both iOS and Android devices. This app provides additional tools for managing and troubleshooting Canon printers, including wireless setup and maintenance.

5. Seeking Additional Support

If you've exhausted all troubleshooting steps and your printer still fails to connect, reach out to your ISP's technical support or consult Canon's customer service for further assistance. They may provide specific guidance tailored to your printer model and network setup.

Conclusion

Connectivity issues between printers like the Canon MG3650 and Wi-Fi networks are not uncommon, especially following changes to router settings by ISPs. By following the troubleshooting steps outlined above, you can effectively diagnose and resolve such issues, ensuring seamless printing functionality in your home or office environment.

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