Identifying the Problem: The first step in solving any printing issue is to accurately identify the problem. In this case, the user reported black color printing issues, specifically with two areas on the printout where the black ink wasn't printing correctly.

Troubleshooting Steps:

1. Software Cleaning: The user mentioned attempting software cleaning of the print head multiple times without success. While this is a standard troubleshooting step, it seems insufficient in this case.
2. Manual Cleaning: Manual cleaning of the print head was also attempted several times using different cleaning solutions such as alcohol, water, and window cleaner. Despite these efforts, the issue persisted.
3. Consulting Epson Support: While the printer is no longer under warranty, reaching out to Epson support is still a viable option. Many companies, including Epson, may offer free phone support regardless of warranty status. It's worth contacting them to see if they can provide assistance or further guidance on resolving the issue.
4. Further Troubleshooting: If Epson support is unavailable or unable to provide a solution, there are additional troubleshooting steps you can take. These include:
   • Checking for firmware updates: Sometimes, firmware updates can address printing issues.
   • Ensuring proper ink cartridge installation: Incorrectly installed ink cartridges can lead to printing problems.
   • Checking for clogged nozzles: Use the printer's maintenance tools to check for and clear any clogged nozzles.

Next Steps: If the issue persists after attempting the above steps, it may indicate a more significant problem with the printer hardware. In such cases, seeking assistance from a professional printer technician or considering replacement options might be necessary.

Conclusion: Experiencing printing issues can be frustrating, but with the right troubleshooting steps, many problems can be resolved effectively. By following the steps outlined in this guide and considering all available options, you can hopefully get your Epson L850 printer back to producing high-quality prints in no time.

For more helpful tech tips and troubleshooting guides, be sure to subscribe to our YouTube Channel BCH Technologies and follow our tech blog. If you're in Greensboro, North Carolina, feel free to visit us locally for personalized assistance with your printing needs.