Problem Description

Users have reported encountering an issue with their GTX Pro B printer where, after attempting to refill the ink as usual, the device gets stuck in a loop prompting to insert a new IC stick. This occurs even after reinserting the stick and attempting basic troubleshooting like restarting the printer.

Troubleshooting Steps

1. Power Cycle the Printer

Start with the basics. Power off the printer completely and unplug it from the electrical outlet. Wait for at least 30 seconds before plugging it back in and turning it on. This helps to reset the internal electronics and may resolve the loop issue.

2. Reset Ink Cartridge

Check if there is a reset option for the ink cartridge. Some printers have a specific process for resetting ink levels or clearing refill notifications. Consult the printer manual or manufacturer's website for instructions on how to perform an ink cartridge reset.

3. Inspect and Clean Contacts

Ensure that the IC stick and the corresponding contacts in the printer are clean and free from any debris or ink residue. Use a lint-free cloth or cotton swab with a small amount of isopropyl alcohol to gently clean the contacts.

4. Firmware Update

Outdated firmware can sometimes cause compatibility issues. Visit the printer manufacturer's official website and check for any available firmware updates for your model. Follow the instructions provided to update the firmware.

5. Contact Manufacturer Support

If the issue persists, reaching out to the manufacturer's support team is recommended. Provide them with detailed information about the problem, the troubleshooting steps you've taken, and any error messages received. They may offer additional guidance or suggest further actions.

Community Input

In a similar scenario, a user reported facing the same issue and sought advice. While the initial conversation did not provide a clear resolution, it underscores the importance of collective problem-solving and community support.

Resolving the ink refill IC stick loop on the GTX Pro B printer involves a systematic approach, starting with basic troubleshooting and progressing to more advanced steps. Users are encouraged to follow the provided steps and, if necessary, seek assistance from the manufacturer's support team.

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