Question:

I'm reaching out regarding a recent service on my XP-15000, for which the F1 fuse was replaced by BCH Technologies. I'm grateful for your exceptional service and the heads-up about the potential need to replace my original printhead.

After reconnecting the repaired mainboard, I encountered another Epson triple error code. Despite a thorough check, I realized I incorrectly connected a wide FFC with a distinctive brown connector featuring a rotating clip. Correcting this, I was pleased to see the printer start up properly.

I then installed a set of your new washers and my CISS ink cartridges. However, attempting a nozzle check led to the familiar and unwelcome 031006 error code. I've since removed the ink cartridges, confirming no ink leakage, which leads me to wonder if the mainboard fuse has blown once again.

Despite my efforts, the 031006 error persists from the moment I power on the printer. Is there a method to reset the printer akin to clearing a car's dashboard error with a diagnostic tool via its OBD2 socket? Did BCH Technologies employ a similar reset when the fuse was replaced? It appears the printer retains the 031006 error, presenting it immediately upon startup, suggesting the system remembers this error even if the initiating fault may have been addressed.

Answer:

I appreciate you getting in touch with us about your XP-15000 and providing an update on your situation. It's encouraging to hear that you were able to address the initial connection issue with the FFC and successfully restart your printer. Your meticulous approach to resolving these challenges deserves recognition.

However, I share your frustration with the recurrence of the 031006 error, especially after the proactive measures you took by installing a new set of washers and carefully managing the ink cartridges linked to your CISS. The 031006 error, signaling a "Head fuse broken error" or printhead failure, points to a potentially serious problem within the printhead or its power supply system.

Your account suggests that this instance of the error may not be due to a new ink leak. This implies that there could be lingering issues from the initial cause or a separate problem that wasn't identified during the initial fix. It's crucial to understand that even in the absence of an obvious ink leak, this error highlights a risk of additional damage to the printer's mainboard that must be addressed.

In response to your question about resetting the printer to clear the 031006 error, it's vital to recognize how printers, unlike vehicles with an OBD2 system, handle error codes. Printers perform an immediate check of their components at startup to verify functionality. The prompt display of the 031006 error indicates an early detection of a problem, specifically with the mainboard's fuses, F1/F2, being affected. This detection halts the startup sequence by identifying a critical failure requiring immediate attention. The lack of this error immediately after your repair likely meant the fuses were then functioning correctly, allowing the printer to initiate without detecting the current issue.

Understanding that the replacement of the fuse was a step towards resolution, it's clear that the repair might not fully resolve the error if underlying issues, like a short circuit in the printhead or another component, remain. Without addressing these root causes, the error is likely to persist, preventing the printer from operating normally.

Here are our suggestions moving forward:

• Pause Further Printing Attempts: To avoid further strain on the mainboard, we advise against making any more print attempts until the issue has been thoroughly diagnosed and resolved. This step is crucial to prevent additional damage.
• Professional Assessment: Considering the complexity of this problem and the possibility of internal damage not immediately visible, a professional evaluation of the printer and specifically the printhead is recommended. A detailed check of the F1/F2 fuses and the entire mainboard is necessary to identify if other components were also compromised.
• Consider Replacing the Printhead: Given that the current printhead may continue to risk the mainboard, we recommend looking into a replacement. Although we don't supply printheads for this model, they are often available from sellers on platforms like eBay.

Your proactive efforts to address this situation are highly valued, and we're here to support you every step of the way. Please inform us of your preferred course of action or if there's any more information you can provide to assist you further.