The Problem: Epson WF-2010W Not Printing Black Ink on Normal Paper

Users of the Epson WF-2010W may experience a scenario where the printer stops printing in black on normal paper settings. Interestingly, this issue does not affect other colors, and black ink reappears when switching the paper setting to glossy. This symptom suggests a specific interaction between the printer’s paper setting and ink delivery system.

Why the Issue Occurs

The root cause of this problem typically relates to the printer's nozzle or print head. In normal settings, the printer uses a direct black ink path. However, if the nozzles are clogged, the printer fails to deliver black ink onto plain paper. When switched to glossy paper settings, the printer compensates by mixing colors to approximate black, which is why black text appears, albeit blurry.

Step-by-Step Solution

1. Nozzle Cleaning: The primary recommendation for resolving this issue is to perform multiple cleaning cycles of the printer’s nozzles. This process can be initiated through the printer's maintenance settings. Here’s how to conduct a thorough cleaning:
   • Access the printer maintenance menu either through the printer control panel or via the printer software on your computer.
   • Select the ‘Head Cleaning’ or 'Nozzle Check' option.
   • Run the cleaning cycle. After completion, print a test page to check if the issue is resolved.
   • If the initial cleaning does not resolve the issue, repeat the process up to six times as needed.
2. Software and Hardware Checks: Ensure that the printer’s drivers are up-to-date. Driver issues can also cause improper functioning. Reinstallation of printer drivers or trying to print from another user account on your computer might also help identify if the issue is software-related.
3. Manual Cleaning: If automated cleaning cycles do not resolve the problem, consider a manual cleaning of the print head. This should be done with caution:
   • Turn off the printer and unplug it.
   • Remove the cartridges and the print head.
   • Use distilled water or a dedicated print head cleaner and a lint-free cloth to gently wipe the nozzles.
   • Allow it to dry completely before reassembling and testing.

Preventative Measures

To prevent such issues from recurring, consider the following tips:

• Regularly use your printer; keeping the ink flowing prevents the nozzles from drying out and clogging.
• Use good quality ink and paper compatible with your printer model to reduce the risk of clogging.
• Regularly update your printer’s firmware and software from the official Epson website.

Leveraging Resources for Further Assistance

For detailed guidance, tutorials, and troubleshooting, users can access support through Epson’s official support page. Additionally, video tutorials and expert advice can be tremendously helpful. You can explore these resources on our YouTube channel at BCH Technologies. For more hands-on assistance, visiting our local office in Greensboro, North Carolina, or following our Tech Blog can provide direct support and expert advice, ensuring your printing needs are met efficiently and effectively.

Through understanding and addressing these common printer issues, users can ensure minimal disruption to their printing needs, maintaining an efficient flow of work whether at home or in the office.