Question

I have an Epson EcoTank 8550 that I converted into a DTF printer. After cleaning a clogged print head, I'm getting an error 031006 message. The Geek Squad said it might be the printhead or the mainboard. Can I send it to you for repair? Please advise.

Answer

Thank you for contacting us. We at BCH Technologies are grateful for your engagement and support, particularly with regard to our YouTube channel (https://youtube.com/@bchtechnologies). Your feedback plays a crucial role in further developing our technical expertise.

We’re sorry to hear about the issues you’re facing with your Epson EcoTank 8550. The error 031006 you mentioned often points to either a problem with the printhead or the mainboard. Given your description, the Geek Squad's diagnosis sounds accurate—you likely need to address one of these components.

To get professional repair services, please visit our BCH Technologies Printer Repair Service (https://bchtechnologies.com/printer-repair-service). We offer comprehensive repairs for various printer types, including sublimation, regular, and DTF printers. Here, you will find detailed information about pricing, how to place an order, shipping guidelines, and other essential details.

Steps for Resolution

1. Printhead Issues: You might need a new printhead. Unfortunately, we do not sell printheads for this model. You may want to check eBay or other online marketplaces for availability and pricing.
2. FFC Cable: Inspect your FFC cable for any signs of damage such as gray stains or burn marks. If you need to replace it, you can purchase a suitable FFC bundle for Epson EcoTank ET-8550 printhead (https://bchtechnologies.com/ffc-bundle-for-epson-ecotank-et-8550-printhead-2pcs-of14x2-pins-ffc-flat-flex/), which includes instructions on removal and replacement.
3. Mainboard Repair: If you suspect the mainboard, you have two options:
   • Send us the entire printer for a diagnostic evaluation and repair. You can find more details on our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). 
   • If the issue is solely with the mainboard, you can opt to send just the mainboard if your model is listed on our local diagnostic facility (https://bchtechnologies.com/printer-repair-service).

Given the high demand, we operate on a first-come, first-served basis, and it might take a few weeks before we can get to your printer. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed if you opt for mail-in or local drop-off services. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage (https://youtube.com/@bchtechnologies). Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. We receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

Thank you again for reaching out to us. We appreciate your support and look forward to assisting you with your printer needs.