How can I resolve the error code P09 on my Canon Pixma TS3420 after recently refilling my Canon cartridge PG-243? The machine is non-functioning. Thanks.

Answer:

Thank you for contacting us at BCH Technologies! We are grateful for your engagement and support, particularly with our YouTube channel, BCH Technologies YouTube. Your feedback plays a crucial role in further developing our technical expertise.

According to Canon, the P09 error code is a fatal printer error. Here are the steps you can follow to address this issue:

1. Turn off the printer and unplug it.
2. Plug in the printer again and turn it back on.

Sometimes, you can override the error. When the error appears, press and hold the reset button (an upside-down triangle) for more than 5 seconds. This signals to the printer that you are aware of the error and want to continue printing despite it. However, this method typically works with error codes starting with E and rarely works for P codes.

If this does not solve the problem, you may need to contact your nearest Canon service center to request a repair. However, if you prefer to troubleshoot the problem yourself, you'll need to find the true error code behind the P09 error.

Canon has a software tool called the Canon Service Tool that can help with this. It may or may not support your specific printer model, so it’s important to confirm compatibility before purchasing. You can find the Canon Service Tool on eBay by searching for its name. Make sure to confirm with the seller that the tool will support your Canon Pixma TS3420. Once you have the tool, you can access the real error code and determine the underlying issue.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. For instance, resolving a simple clog might involve advice on unclogging procedures. However, if the printer remained inactive during downtime, a comprehensive service for the ink system could be necessary. Situations like a "paper jam" can arise from hundreds of potential causes, and solving such an issue has become something of an in-office jest. So, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility [https://bchtechnologies.com/printer-repair-service]. Given the high demand, we operate on a first-come, first-served basis. So, it might take a few weeks before we can get your printer to drop it off or mail it to us. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed if you opt for mail-in or local drop-off services. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage [https://youtube.com/@bchtechnologies]. Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

Thank you again for reaching out to us. We appreciate your support and hope this information helps you resolve the P09 error on your Canon Pixma TS3420.