When a new print head and dampers are installed on an Epson SureColor F2100, but only Cyan and Magenta print, it's essential to examine a few key factors. Addressing this problem requires a comprehensive approach. This guide will outline the steps to diagnose and fix the problem.

Step 1: Check Installation of Print Head and Dampers

Improper installation of the print head and dampers can lead to printing issues. Start by rechecking the connections. Ensure all cables and components are securely in place, and there are no visible signs of damage or misalignment.

Step 2: Verify Ink Cartridge Status

If the White, Black, and Yellow cartridges are still heavy, there might be a blockage preventing ink flow. Examine the cartridges for air bubbles, which could cause inconsistent ink flow. A simple way to remove air bubbles is to remove the cartridges and gently shake them.

Step 3: Perform Print Head Cleaning

The cleaning process is critical for resolving ink flow issues. Run a print head cleaning cycle and check the results. If the Cyan and Magenta print, but not the other colors, repeat the cleaning cycle a few times to clear potential blockages.

Step 4: Test Print

After cleaning, conduct a test print to assess ink distribution. If you still encounter issues, try a nozzle check pattern. This pattern can reveal which nozzles are clogged or misaligned, providing insights into further troubleshooting.

Step 5: Examine Dampers and Ink Lines

Inspect the dampers and ink lines for air bubbles, kinks, or leaks. If you find any, address them by reattaching the connections or replacing faulty parts. This step is crucial for ensuring ink flows smoothly from the cartridges to the print head.

Step 6: Check Printer Firmware

Outdated firmware might lead to compatibility issues with new components. Update your printer's firmware to the latest version, following the manufacturer's instructions. This step can resolve software-related issues causing ink distribution problems.

Step 7: Seek Professional Assistance

If the problem persists, it might be necessary to consult with an authorized Epson technician. They have specialized knowledge and tools to diagnose and repair complex issues with the SureColor F2100.

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If you need additional help or want to stay updated on tech-related topics, consider following our YouTube channel, BC Technologies. We share helpful videos and tutorials that could assist with printer maintenance and troubleshooting. Additionally, you can visit our tech blog for more insights or visit us locally in Greensboro, North Carolina, for in-person assistance.