Q: I've just received my Epson XP-15000 and plan to convert it to a DTF printer. I have refillable cartridges with a chip (presumably auto-reset) but no CISS system available in my region. Should I remove the CSIC board, especially since I intend to waterproof the head? Also, is it advisable to install washer pads from the start, and how can I avoid overheating the print head due to air in the system?

A: Thanks for contacting us. We at BCH Technologies are grateful for your engagement and support, particularly with regard to our YouTube channel. Your feedback plays a crucial role in further developing our technical expertise.

When converting your Epson XP-15000 to a DTF printer, using refillable cartridges with auto-reset chips is a common practice. If your setup includes these cartridges but lacks a CISS system, the decision to remove the CSIC board depends on your approach to chip management. Since the CSIC board reads chip information from the cartridge, using cartridges with auto-reset chips (ARC) means the board remains necessary unless you opt for a chipless conversion. For waterproofing, if you plan to remove the CSIC board temporarily, converting to chipless ensures the printer operates without needing chip data, aligning with your waterproofing process.

Installing washer pads or a washer seal from the beginning is beneficial. These pads enhance the seal around the cartridge edges, minimizing air leakage into the cartridge and, by extension, preventing clogs in the print head. It's a proactive measure that can extend the life and efficiency of your printer.

Regarding the concern about overheating the print head due to air in the system, while it's not a widespread issue I've encountered, ensuring a proper seal and preventing air entry through meticulous setup and the use of washer pads should mitigate this risk. It's crucial to monitor printer performance and address any signs of malfunction early.

Moreover, I strongly recommend joining two Facebook groups that could further assist you in your DTF conversion journey:

• Transparent DTF (DTF Printing) XP-15000 Expert Support Group (https://www.facebook.com/groups/1429627040804979). Despite its name, this group hosts a wealth of discussions not just about XP-15000, but also ET-8550 and ET-15000 printers. Their 'Featured' section is packed with insightful content on DTF conversion, cartridge modification, and much more.
• DTF And Crafting with IronDesigns813 (https://www.facebook.com/groups/craftingwithirondesigns813). Though smaller in size, this group's owner, Veronica Hernandez, is dedicated to solving technical issues. Its members use a range of printers, including the XP-15000, ET-15000, and ET-8550. Veronica also runs a helpful YouTube channel which I recommend subscribing to for additional guidance.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. For instance, resolving a simple clog might involve advice on unclogging procedures. However, if the printer remained inactive during downtime, a comprehensive service for the ink system could be necessary. Situations like a "paper jam" can arise from hundreds of potential causes, and solving such an issue has become something of an in-office jest. Hence, we're unable to provide remote troubleshooting, suggestions, or support for printer repairs.

We offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, we operate on a first-come, first-served basis. Therefore, it might take a few weeks before we can attend to your printer if you choose to drop it off or mail it to us. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed if you opt for mail-in or local drop-off services.

However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage (https://youtube.com/@bchtechnologies). Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar.

Thank you again for your interest and support. We're here to assist you in your DTF conversion journey and look forward to seeing the great results you'll achieve with your Epson XP-15000.