Verifying Printer Driver and Software Updates

The first step in addressing duplex printing issues is ensuring that your printer driver and software are up to date. MacOS Catalina, known for its stringent security features, may affect printer functionality if the drivers are not compatible. Visit Canon's official website and download the latest driver for the PIXMA MG5720. Installing the most recent driver ensures compatibility with the latest MacOS updates and often resolves issues caused by outdated or corrupted drivers.

Reinstalling the Printer

If updating the driver does not restore duplex printing capabilities, the next strategy involves removing and reinstalling the printer. This process refreshes the connection between your Mac and the printer and eliminates any errors that might have developed over time. To do this:

1. Open System Preferences on your Mac.
2. Navigate to Printers & Scanners.
3. Select the Canon PIXMA MG5720 from the list and click the - button to remove it.
4. After removing the printer, add it back by clicking the + button and following the on-screen instructions to reinstall it.

This step often clears any discrepancies within the system that could be hindering the printer’s ability to perform duplex printing.

System Restart

Another crucial step that is easily overlooked is restarting your Mac. Updates to MacOS, whether minor or significant, can sometimes cause system glitches with connected devices like printers. A restart helps to reset the system’s state and often resolves peripheral connectivity issues. Simply click the Apple menu and select Restart. Once your Mac boots up, try printing a document in duplex mode to see if the issue has been resolved.

Additional Recommendations

While troubleshooting hardware issues, consider the following additional tips:

• Check Printer Settings: Ensure that the duplex printing option is enabled in the printer settings before sending a print job.
• Software Compatibility: Double-check that all your applications are updated to ensure they are compatible with MacOS Catalina, as this can also affect printing functions.

Engage with BCH Technologies

For more detailed tutorials, updates, and tech tips, consider following the BCH Technologies YouTube channel at youtube.com/@bchtechnologies. Additionally, our tech blog offers a wealth of information and step-by-step guides to help you solve various tech issues. If you're in Greensboro, North Carolina, feel free to visit us locally for personalized assistance and to explore our range of products and services.

By following these steps, most issues related to duplex printing on the Canon PIXMA MG5720 with MacOS Catalina should be resolved, allowing you to continue enjoying efficient and eco-friendly printing capabilities.