XP-15000 DTF Conversion "Paper Out in Paper Cassette" Error in AcroRip: Feed Settings and Printer Profile Checks

Question

I converted an Epson XP-15000 for DTF or sublimation use and followed the "Transform Your XP-15000 Into A DTF/Sublimation Machine - Step 2 Waterproof Printhead" video. The printer was working for a while, but now I keep getting the error message "Paper Out in Paper Cassette." I am using AcroRip 10.5 with the converted XP-15000. What should I check to fix this paper cassette error?

Answer

The error message "Paper Out in Paper Cassette" usually means the printer or software is trying to pull media from the cassette tray, but the printer does not detect paper there. On a converted XP-15000 DTF setup, this can happen even when film is loaded somewhere else, because the printer driver, AcroRip, or printer profile may still be asking the printer to use the wrong paper source.

The first thing I would check is the feed setting inside AcroRip 10.5. Make sure AcroRip is set to the correct paper source for your converted XP-15000 setup. If your printer is physically feeding DTF film from a rear feed, modified tray, roll-feed setup, or external feeding path, but AcroRip is configured to use the cassette, the printer will keep looking for paper in the cassette and show the "Paper Out in Paper Cassette" error.

The second thing to check is the printer profile selection in AcroRip. This is very important. If the wrong printer model, driver mode, or profile is selected, AcroRip may send the wrong feed command to the printer. The XP-15000 is sensitive to paper-source instructions, and a wrong profile can make the printer behave as if it is printing from a cassette even though your DTF setup uses a different feed path.

In AcroRip, check the selected printer model/profile and confirm that it matches your XP-15000 configuration. If there are multiple XP-15000-related profiles, test the one intended for your exact setup. Some profiles are designed around cassette feeding, while others may be configured for rear feed or modified DTF feeding. A mismatch here can cause the printer to stop before printing because it is waiting for paper in the wrong location.

Also check the Epson printer driver settings outside of AcroRip. Sometimes AcroRip sends the job through the Epson driver, and the driver may still have paper source, paper size, or media type settings saved from an earlier print job. Open the printer preferences and confirm that the paper source matches the way you are loading DTF film. If the driver is set to cassette, change it to the correct feed option available for your setup.

Paper size can also trigger this issue. If the selected paper size in AcroRip does not match the driver paper size, the printer may default to the cassette or reject the loaded media path. Make sure the paper size in AcroRip, the Epson driver, and the printer panel are all consistent. For example, if AcroRip is sending an A4 job but the driver expects Letter, or if one setting requests cassette and another requests rear feed, the printer may stop with a paper-out warning.

Since the printer was working before, something likely changed in the software settings, print queue, driver preferences, printer profile, or paper-source configuration. This can happen after a software update, reinstall, Windows printer setting change, driver reset, AcroRip profile change, or after printing from another program that changed the default Epson driver settings.

I would also clear any stuck print jobs from the print queue. A previous job with the wrong cassette setting can remain in the queue and continue triggering the same paper-out message. Cancel all jobs, restart the printer, restart the computer, reopen AcroRip, and send a fresh test job after confirming the feed and profile settings.

On the printer itself, check the paper-source setting and cassette detection. If the printer has a cassette installed, make sure it is seated correctly. Even if you are not using the cassette for DTF film, the XP-15000 may still check the cassette depending on the command it receives. Remove and reinstall the cassette, make sure it clicks into position, and check that there is no obstruction or sensor issue.

If your DTF conversion uses a modified feeding system, make sure the film is positioned correctly and that the printer's paper sensor can detect it. Some converted printers require the film to be inserted at a very specific depth or angle. If the printer does not detect media when the job starts, it may assume the requested paper source is empty and show a paper-out error.

Another thing to check is whether the XP-15000 is set to automatically switch paper sources. If auto paper-source selection is enabled, the printer may choose the cassette when it cannot detect paper in the expected feed path. Turning off automatic source switching, when available, may help keep the printer from looking in the wrong tray.

For a DTF-converted XP-15000, the most likely causes are still the AcroRip feed setting and the printer profile selection. Start there first. Confirm the profile, confirm the feed source, confirm the paper size, then check the Epson driver settings. After that, restart both the printer and computer and send a simple test print.

If the error continues after the settings are corrected, then the problem may be physical rather than software-related. Possible physical causes include a paper-feed sensor not detecting the film, a cassette sensor issue, a paper path obstruction, a tray not fully seated, a dirty sensor, or a feed roller that is not picking up the media correctly. However, because this happened on a converted DTF XP-15000 using AcroRip 10.5, I would first suspect a feed-source or profile mismatch before replacing parts.

Addressing printer issues can be a complicated process because these problems are very hands-on, especially with converted DTF printers where the software settings and physical feed path must match exactly. For that reason, we are not able to provide remote troubleshooting, suggestions, or support for individual printer repairs. We do offer in-person evaluation and repair through our local diagnostic facility: BCH Technologies Printer Repair Service [https://bchtechnologies.com/printer-repair-service]. Because of high demand, repairs are handled on a first-come, first-served basis, so it may take a few weeks before we can accept your printer for drop-off. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed. However, we understand that our rates may not be the most economical option for every situation. Therefore, we strongly recommend self-help through online research whenever possible. You can start by checking YouTube or visiting our channel homepage: BCH Technologies on YouTube [https://youtube.com/@bchtechnologies]. Once you are on our channel, use the search icon next to "About" on the right-hand side of the menu bar and search for your printer model, RIP software, feed issue, or error message. We receive dozens of questions every day asking about videos for specific topics, and after creating videos for many years, it is difficult to remember every single one. YouTube's search function is usually the most efficient way to find the right video, and it may also suggest helpful videos from other repair channels.

Thank you again for watching our XP-15000 conversion video and for reaching out. I hope checking the AcroRip feed setting, printer profile, paper source, and driver configuration helps you get the converted XP-15000 printing again.