DTF DTG EcoSolvent Whole Printer- Diagnostic Fee + Repair Labor Deposit - Limited Opening

Important: Read This Entire Page

Before Making Your Purchase!

Due to the high volume of orders, we are currently focusing on local drop-offs and pickups (NO MAIL-IN ORDERS). Our schedule is fully booked for the next few months. If you’re unable to wait, we recommend exploring other options. Please be sure to contact us at support@bchtechnologies.com before coming by, and wait for confirmation from me before dropping anything off. Thanks! — Abby

What is this "Printer Repair Service"?

• Diagnosis Fee and Initial Deposit for Potential Repair Labor: Additional labor costs may apply as the repair progresses.
• Parts not included. If a replacement part is needed, we will communicate with the owner before purchasing from the market. 
• Shipping not included. The price is for diagnosis and repair labor only.
• We don't gurantee the result of the repair. We will do our best, but some printers are beyond repair. If we cannot fix the printer, we will let you know. You will have 14 days to pick up or ship the printer back. If we don't hear you back after 14 days, we will give the printer to Greensboro Electronic Recycling Service.
• 90-Day warranty. If the printer breaks within 90 days with same reason due to our labor, we will fix it for free, except for the possible shipping and parts cost. 
• There is always a waiting list. So please get in touch with us before sending your printer in.
• We are not liable for possible damage during the shipment or repair or any loss during shipment. In addition, for all the repairs, the printer is deemed at NO VALUE. Therefore, we are not susceptible to any risks by accepting this order.

How much is it?

Here’s a detailed breakdown of our cost structure:

Diagnostic Fee: $200 - This fee is mandatory to initiate the diagnostic process on your printer. We perform a thorough examination to determine the issues rather than a superficial check accurately.

Hourly Rate Post-Diagnosis: $65/hr - If you decide to proceed with the repair after the initial diagnosis, the labor cost is $65 per hour.

Question: Why Does It Say $300 When I Order?

Total Initial Charge: $300 - This includes the $200 diagnostic fee and the $100 repair labor deposit, covering the first 1.5 hours of repair work. This deposit is required upfront and is not included in the diagnostic fee. It covers about 1.5 hours of repair work. If the repair is completed in less than 1.5 hours, you will receive a refund for the unused deposit portion. If the repair takes longer, we will inform you and charge for the additional time at $65 per hour.

Our repairs can involve multiple steps and parts, each billed as needed. We strive to be cost-effective; for example, if replacing a part requires the removal of components A, B, and C, but A and B were already removed during another repair, you will only be charged for the removal of component C. This approach ensures you don't pay for redundant work. Please refer to the following table for estimated charges on common issues. Note that these prices are approximate and may be adjusted based on the specific requirements of your printer.

Estimated Labor Charges for Common Services:
Mainboard Repair: $75 - $125
Rails Alignment: $75 - $100
APG Replacement and Adjustment: $150-$250
Capping Station Maintenance: $45-$125
CIS/DTF Tubing Flush (excluding white tube): $50-$100
Printhead Testing: Not Available or Need Pre-Arrange
Sensor Testing: $25-$75
White Ink Management System (including tubes): $150 - $200
Carriage Return Adjustment & Repair: $100-$150
FFC Cable Replacement: $50-$75
Miscellaneous Electronic Issues: $125-$300
White Ink Management System Repair: $150 - $250
Mainboard Reprogramming: $25 - $75

1. We cannot work on your printer immediately. We have a long waiting list. 
2. We cannot guarantee that your printer can be fixed. Some printers just can't be fixed.
3. We cannot gurantee it will be "worth it." Sometimes the repair labor plus parts will be more than a new printer!
4. This service is for repairing printer ONLY. The printhead service & cleaning are not included. We will repair the printer until it runs, but we don't clean or unclog the printhead. We may clean the outershell of the printhead and then put shipping solution (Genuine Epson shipping solution) into the nozzle, but we will not spend hours and hours trying to get a perfect nozzle check.
5. Extensive diagnosis of mainboard is NOT included. If a mainboard fails, we will replace it if it's under $100 on the market (you pay). If the replacement board is over $100, we will ask you if you want us to try to repair it for $100, or replace it with the market price. If we spent time but cannot fix the board, then you will pay $100 + market price. If we can fix it, then you pay the $100 plus a small amount for the replacment material.
6. There is no warranty for the repair.
7. The printer is considered NO VALUE and NOT WORKING if you order this service. If the printer is damaged or lost during transportation, repair, or other circumstances, there is no compensation.
8. Once the work is completed, we will send you an email with a Paypal invoice for the return shipping. You have 14 calendar days to pick up or pay the invoice to remove the printer from our workspace. After 14 days, we will dispose the printer to Guilford County Scrap Tire & White Goods Recycling Center, 2138 Bishop Road, Greensboro. Open 8:00 AM-4:00 PM, Monday through Friday. (336) 641-9431
9. The above 14 calendar day starts when we SEND the email. It doesn't matter if your spam filter catches the email, doesn't read the email, doesn't reply to it, is on vacation, or gives birth to a child. We've received numerous complaints from customers who, after waiting months for their printer to be repaired, feel hurried by our 14-day removal policy. We apologize for any inconvenience this may cause. Unfortunately, due to a high volume of work, restricted storage space, and the need to keep our work area clear, we need to ensure printers are removed promptly once repairs are completed.

Please select your printer type above:

Beware: Your Printer Might Not Be Worth Repairing

Consider this case: A customer once paid us $50 for labor and asked us to cover the shipping costs ($20 each way) initially, with a promise to reimburse us later. However, we found that the printer was irreparable. The customer left the printer with us, feeling that our service resulted in a two-month wait and a loss of $50, which effectively meant giving away his printer. He believed it was a poor deal.

From our perspective, two of our technicians spent two weeks trying to fix the printer. After deducting the shipping costs, we made a profit of $30 ($50 - $20), not to mention the discarded, unfixable printer we received. However, we also purchased a $49 mainboard (non-refundable) and a set of FFC cables valued at $16. We're left with a damaged, old printer that we'll have to salvage for parts to recoup our costs. We would have preferred to allocate this time to other, more productive projects. It's essential to clarify this point to avoid dissatisfaction on both sides: we will put in our utmost effort to repair your printer. However, please bear in mind that 1) not every printer is repairable, 2) the repair cost might exceed the price of a new printer, and 3) there will be a waiting period for the repair process.

How does this thing work?

1. Email the printer model and symptom to support@bchtechnologies.com. We will give you an estimated time frame for the repair (we always have a long waiting list). 
2. Purchase the service on this page. We can take cash or credit card if you show up at our store without a purchase.
3. Get the printer to us (see below)

How to get the printer to us:

LOCAL: Purchase the service. 

1. 1. Send an email to support@bchtechnologies.com. Put the order number and REQUEST DROP OFF TIME in the title—for example, Order 12345 Request Drop Off Time. The email body gives us three possible drop-off time slots from which to choose. (9 AM to 4 PM)
   2. You can drop it at our 506 Radar Road, Suite B, Greensboro, NC 27410 warehouse. Once you are on Radar Road, you will see huge numbers on the top of each building. We are in building 506. If Google Maps brings you to the loading dock, drive around to the front of the building. 

Continental USA: 

Our receiving address is below. Make sure to put your order number at ####. We receive a massive amount of printers each day. If your printer doesn't have the ###, it may be mixed with other shipments.

BCH Technologies (Repair-####)

506 Radar Road Suite B, 

Greensboro, NC 27410

If you have ink tanks attached to the printer, please remove as much ink from the tank as possible. We don't want to work on a printer that's soaked in ink, and if we receive a printer with ink spilled all over, we won't be able to.

Shipping is not included in this order.

• Incoming shipping: Check your local UPS/FedEx/USPS for rates. We cannot answer "How much does this cost if I ship..." or "How long does it take to ship..."
• Return shipping: we will send you a final bill with the shipping cost and materials we used.
• We are not responsible for shipping lost/damaged/stolen either way. 

Worldwide: You will be responsible for all tariffs and taxes.

Policy on Handling Malfunctioning Items During Examination and Repair

1. Examination of Customer-Sent Parts: When customers send parts to BCH Technologies for examination, we assess their condition to determine their functionality. If a part is found to be malfunctioning or irreparably damaged, our standard procedure is to discard it unless otherwise instructed by the customer.

2. Repair of Printers: During the repair process of printers, mainboards, or other related components, we may identify malfunctioning items that require replacement. By default, any item deemed to be broken or non-functional will be discarded to expedite the repair process and ensure efficiency.

3. Returning Malfunctioning Items: If a customer wishes to have the malfunctioning items returned to them, they must:

• Communicate this request in advance: Customers must inform us of their desire to return all malfunctioning items before the examination or repair process begins.
• Provide a postage-paid return envelope: Customers must send us a postage-paid envelope with a tracking number specifically for the return of these items. This envelope must be sent to us in addition to any other items related to the order.

4. Impact on Repair/Examination Timeline: Please be aware that requesting the return of malfunctioning items may slow down the repair or examination process. We strive to complete all services as promptly as possible, but additional steps, such as preparing items for return shipment, may extend the time required to complete the service.

This policy is designed to streamline our operations while respecting our customers' preferences. We appreciate your understanding and cooperation.

Question: Can you give me a discount because I already know the problems?

Answer: Our pricing model is based on a flat labor rate, excluding parts. We don't rely on the customers' self-diagnosis of the issue. Frequently, we encounter two common scenarios from customers:

1. Customers claim their printer hasn't been used for a while and needs a tune-up, often requesting a discount on standard repair costs. We once had a customer request that we clear a minor ink line blockage. Upon inspection, we found dried ink throughout the system that couldn't be unclogged. This led to a complete replacement of the ink system, including new tubes and debris removal from tanks, which took two days. We also discovered a slow ink leak and the damaged printhead, FFC cable, and mainboard. After further investigation, we found that a worn-out printer carriage was the culprit. The carriage burned down the printhead, FFC cable, and the mainboard. The customer hadn't used the printer since, which caused the ink to dry in the system.

2. Many customers report having a "paper jam". This has become an inside joke in our office, as around 60% of repair requests claim this issue. However, upon opening the printers, we often find more serious problems.

We suggest that customers research solutions on YouTube and attempt DIY fixes for simpler repairs. If they believe the problem is manageable and only requires time and effort, it might be more cost-effective for them to handle it themselves.

Given our 12 years of industry experience and the high cost of specialized equipment, office maintenance, and employee training, our service rates aren't the lowest in the market. However, to maintain consistency and transparency, we've opted for a single flat rate for all repairs or services, irrespective of how simple they seem.

Firstly, we are a local business, and we expect you to be able to drop the printer off at our local store (address below). If you are out of our service area, you will be responsible for shipping both ways.

Policy on Handling Malfunctioning Items During Examination and Repair

1. Examination of Customer-Sent Parts: When customers send parts to BCH Technologies for examination, we assess their condition to determine their functionality. If a part is found to be malfunctioning or irreparably damaged, our standard procedure is to discard it unless otherwise instructed by the customer.

2. Repair of Printers and Mainboards: During the repair process of printers, mainboards, or other related components, we may identify malfunctioning items that require replacement. By default, any item deemed to be broken or non-functional will be discarded to expedite the repair process and ensure efficiency.

3. Returning Malfunctioning Items: If a customer wishes to have the malfunctioning items returned to them, they must:

• Communicate this request in advance: Customers must inform us of their desire to return all malfunctioning items before the examination or repair process begins.
• Provide a postage-paid return envelope: Customers must send us a postage-paid envelope with a tracking number specifically for the return of these items. This envelope must be sent to us in addition to any other items related to the order.

4. Impact on Repair/Examination Timeline: Please be aware that requesting the return of malfunctioning items may slow down the repair or examination process. We strive to complete all services as promptly as possible, but additional steps, such as preparing items for return shipment, may extend the time required to complete the service.

This policy is designed to streamline our operations while respecting our customers' preferences. We appreciate your understanding and cooperation.