Epson Scanner Error E-02 100032: Why the Printer Model Matters Before Replacing a CIS
- By Ellen @BCHTechnologies
- On Oct 22, 2026
- Comment 0
Question:
My Epson printer shows scanner error E-02 100032. I removed and reinserted two small cables at the back and a larger cable at the front. The printer turns on, but the error remains. What should I do?
Answer:
Thank you for contacting BCH Technologies. I am sorry for the delayed reply. Printer problems can be urgent, and we want to give a careful, detailed answer before recommending a repair. Thank you for supporting BCH and our YouTube channel.
The code you reported is 100032, while the linked video discusses 100016. They should not be treated as the same fault. The exact printer model and regional variant are also missing. Without that information, we cannot reliably map 100032 to a particular scanner component. A service reference for a different Epson model is not enough to confirm that your scanner light or CIS module has failed.
Power the printer off and unplug it before any inspection. Since you have already reinserted several cables, avoid repeated removal: the flat cable contacts and locking tabs are easy to damage. If a connector is accessible without further disassembly, check visually for a cable that is crooked, torn, or not seated squarely. Do not touch exposed electronics or probe a live connector. If you are unsure how its latch works, stop and have a technician inspect it.
Record the full screen message and exact model from the label, then note whether the scanner carriage moves and whether its light comes on briefly during startup. Those observations may help distinguish a scanner mechanism, cable, sensor, or controller problem, but they are not conclusive on their own. If the error persists, use the model-specific service information and professional diagnosis before replacing a CIS, scanner lamp, cable, or board. A listed lamp part must be matched to the exact model and connector; the error alone is not proof that it fits or is needed.
Search the BCH Technologies YouTube channel [https://youtube.com/@bchtechnologies] for your exact model and scanner error, and compare its code with the one in each video. If you would like BCH repair assistance, send the exact model, full error text, and a brief startup video so the team can advise on the next diagnostic step.