Epson 0x97 Error Cleared but No Color Prints: WF-3640 Troubleshooting

Epson 0x97 Error Cleared but No Color Prints: WF-3640 Troubleshooting

Question:

After following a video about the Epson WorkForce WF-3640 and clearing error 0x97, my printer no longer prints any color. What should I check? The exact printer model was not stated in the question.

Answer:

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Clearing error 0x97 shows that the error no longer appears; it does not confirm that color ink is reaching the printhead. Please confirm your printer's exact model and whether cyan, magenta, and yellow are all missing or only one color. If it is a WorkForce WF-3640, print a nozzle-check pattern from the printer's own control panel. This separates a printer ink-delivery problem from a computer driver or grayscale setting: if the color pattern is complete, check the print settings and confirm that grayscale or black-only printing is off. Epson's WF-3640 product check [https://files.support.epson.com/docid/cpd5/cpd51573/source/troubleshooting/tasks/wf3620_7620/checking_product_wf3620_3640.html] explains how to print and interpret that pattern.

If colors are missing from the nozzle check, verify the printer's reported ink levels and that each cartridge is correctly installed. If a cartridge was recently changed, check its setup instructions and any protective tape. For a WF-3640 with ink available, run a normal printhead cleaning for the missing colors, then print one more nozzle check. Epson notes that cleaning uses ink and may not run when a cartridge is low or expended. Avoid repeating aggressive cleanings without checking whether the pattern improves. See the WF-3620/WF-3640 user guide [https://files.support.epson.com/docid/cpd3/cpd39368.pdf].

If the color patterns stay blank, the fault could involve ink delivery, the printhead, a cable, or printer electronics; the information given does not identify which. A technician should diagnose the printer before any board or printhead replacement, particularly if the earlier 0x97 error returns. Search the BCH Technologies YouTube channel [https://youtube.com/@bchtechnologies] for your exact model, "0x97," and "no color nozzle check." BCH Technologies can discuss its printer repair service [https://bchtechnologies.com/collections/printer-repair-service] if the basic checks do not restore color.