Reinstall White Plastic Parts in the HP OfficeJet Pro 9015/9018 Paper Feed Assembly

Question:

How can I replace or reinstall the white plastic components located in the paper feed assembly of my HP OfficeJet Pro 9015 or 9018 printer?

Answer:

Thank you so much for reaching out to us with your question! I apologize for not getting back to you sooner. I completely understand how frustrating and urgent printer issues can be, but I also want to ensure I provide you with a detailed, well-thought-out answer. At BCH Technologies, we’re always grateful for your engagement and support, especially when it comes to our YouTube channel (BCH Technologies on YouTube [https://youtube.com/@bchtechnologies]). Your feedback is invaluable and helps us continuously improve our technical knowledge and support.

Now, to address your issue with the white plastic parts in the paper feed assembly of your HP OfficeJet Pro 9015/9018, this is typically part of the duplexer bottom plate or the components responsible for guiding the paper during the feed process. Incorrect installation or misalignment of these parts can often cause persistent paper jams or feeding errors.

I recommend watching our dedicated video on this subject: Fix HP Paper Jam: Install Duplexer Bottom Plate for HP OfficeJet Pro 8022, 8025, 9018, 9025 (https://youtu.be/NPXCDWbCOKY). This video provides a step-by-step guide specifically for resolving issues like misaligned bottom plates and reinstalling components, which directly applies to HP models like the OfficeJet Pro 9010, 9015, and 9025 series.

In the video, we cover:

• How to properly reinstall the duplexer bottom plate and other paper feed parts.
• Common causes of paper jams and how to clear them efficiently.
• Troubleshooting tips for preventing similar issues in the future.

Even though the question refers to HP 9015 and 9018 models, the principles and fixes mentioned apply to most HP OfficeJet Pro series printers, including the 9025 and newer 9010e models. Misaligned white plastics often cause issues in the duplexer mechanism, and correcting them will ensure smooth paper flow and error-free operation.

Addressing printer issues can be tricky because they often require a hands-on approach. Unfortunately, we’re unable to provide remote troubleshooting or repair suggestions beyond this. However, we do offer an in-person evaluation and repair service through our local diagnostic facility, which you can learn more about here: BCH Printer Repair Service (https://bchtechnologies.com/printer-repair-service). Due to high demand, repairs are conducted on a first-come, first-served basis, and it may take a few weeks before your printer can be assessed.

If professional repair isn't your preference, I highly encourage self-help through online resources. Start by searching for relevant topics on our YouTube channel homepage (BCH Technologies YouTube [https://youtube.com/@bchtechnologies]). Use the search function next to the “About” tab on the top menu bar to find videos for your specific model. With over nine years of content, it's often the fastest way to locate answers. Additionally, YouTube might recommend videos from other creators that could assist you further.