Epson WF-7720 Cassette 2 Clicking and No Paper Error: What to Check

Question:

My Epson WorkForce WF-7720 clicks when it prints from Cassette 2, and the sheet gets stuck. The other paper sources work without the noise. The display says "no paper in cassette 2" instead of reporting a paper jam, even though the tray is loaded. How can I troubleshoot this?

Answer:

Thank you for contacting BCH Technologies. We are sorry we could not answer sooner. Printer problems are often urgent, but we want to give each question careful thought and provide a detailed answer. Thank you for supporting BCH Technologies and the BCH Technologies YouTube channel.

The clicking and stuck sheet point to a feeding problem along the Cassette 2 path. A "no paper" message can appear when the printer does not pick up or advance a sheet as expected; it does not confirm a bad sensor. Because the other sources work, Cassette 2 and its feed path deserve the first inspection, but the precise failed part is not yet known.

Turn the WF-7720 off and remove Cassette 2. Follow the printer's jam-clearing instructions and gently remove any accessible sheet or torn paper. Do not pull against strong resistance or force a gear. Check that the cassette is not damaged, then reload flat paper of a supported size below the fill mark. Set the edge guides against the stack without bending it and insert the cassette fully. Confirm that the paper size, type, and source selected on the printer and in the print job match what is loaded. Epson's WF-7720 paper-feed guidance [https://epson.com/faq/SPT_C11CG37201~faq-00005f1-wf7710_7720] covers these checks.

Try one controlled print from Cassette 2. If it clicks or traps the sheet again, stop repeated attempts so a damaged feed part does not tear more paper. A worn pickup roller, misaligned cassette, drive gear, or paper-detection mechanism is possible, but none is confirmed by the message alone. Inspection may require removing covers and checking the mechanism under power-off conditions; that is a good point for professional repair.

Search the BCH Technologies YouTube channel [https://youtube.com/@bchtechnologies] for WF-7720, Cassette 2, paper feed, and phantom paper jam to find related demonstrations. If safe loading and jam checks do not resolve the problem, BCH Technologies can discuss printer repair options after reviewing a photo of the stuck sheet, the exact display message, and when the clicking occurs. BCH printer repair services [https://bchtechnologies.com/collections/printer-repair-service].