Troubleshooting HP OfficeJet Pro 8028 Printhead Issues: Fixes and Availability
- By Kevin Day
- On Dec 27, 2024
- Comment 0
Question:
I have an HP OfficeJet Pro 8028 printer that has stopped printing anything in blue. I've tried the printer's "clean print head" function without success and using cleaning solutions, but the issue persists. I suspect the printhead is clogged and needs replacing. I noticed that the printheads are out of stock on BCH's website. When will they be back in stock, and what will they cost? Or should I consider buying a new printer?
Answer:
We greatly appreciate your reaching out to us and supporting the BCH Technologies YouTube channel (https://youtube.com/@bchtechnologies). I appreciate your patience, and we apologize for the delay in responding to your concerns. I know how stressful and annoying urgent printer problems can be, and I want to answer your question. Your engagement and feedback help us fine-tune our technical expertise and write more helpful articles.
Understanding the Problem
Based on your description, it sounds like your printer suffers from a print head clog — with the blue (cyan) ink. The steps you’ve already taken — running the printer’s cleaning cycle and using cleaning solutions — are reasonable initial troubleshooting steps. When these techniques do not succeed, the problem generally resides much deeper in the printhead mechanism or the ink delivery system.
Possible Causes and Solutions
Dried or Clogged Printhead:
Even a cleaning solution may not suffice if the printhead nozzles have dried out or become clogged. This occurs when the printer is not used often enough, causing ink to dry in the nozzles.
Solution: To remove stubborn clogs, you may need a professional ultrasonic cleaner. These devices use ultrasonic waves to shatter dried ink without harming the printhead.
Faulty Ink Cartridge:
Sometimes, the printhead is not at fault but the ink cartridge. If the blue ink cartridge is bad or empty, the printer will give an incorrect color output.
Solution: Verify the ink level in the cartridge and replace it if necessary. Please ensure you're using authentic HP ink cartridges, not third-party ones, since they can sometimes cause compatibility issues.
Damaged Printhead:
Cleaning and replacing the ink cartridge can help, but the printhead could be damaged or worn out if this fails.
Solution: The next step is probably replacing the printhead.
Printhead Availability at BCH
You are right. HP OfficeJet Pro 8028 printheads are currently out of stock on our BCH Technologies website (https://bchtechnologies.com). But we’re pleased to tell you that they’ll be back in stock next month. The website will be updated with pricing information as soon as possible.
If the print head replacement is too expensive or the problem continues even after the head is replaced, you should compare the cost to the price of a new printer.
Because printer problems are hands-on, troubleshooting them is often a complex exercise. Unfortunately, we cannot offer remote troubleshooting, suggestions, or printer repair assistance. Our local diagnostic center provides an in-person evaluation and repair service (https://bchtechnologies.com/printer-repair-service). Along with an influx of requests, we work on a first-come, first-served basis, so it could be a few weeks before we check your printer. We repair full printers or parts that can be repaired with instructions on how to fix them.
That being said, we know our rates are not always the cheapest. We recommend you explore self-help options available online. Take a look at our brand new YouTube channel (https://youtube.com/@bchtechnologies) and use the search icon (next to the "About" tab) to find the video that relates to your issue. YouTube may also suggest videos from other creators that would assist.
Thanks again for your question and for supporting BCH Technologies. We hope this answer helps you better understand and points you in the right direction for resolution. Feel free to let me know if you have any more questions!
I have an HP OfficeJet Pro 8028 printer that has stopped printing anything in blue. I've tried the printer's "clean print head" function without success and using cleaning solutions, but the issue persists. I suspect the printhead is clogged and needs replacing. I noticed that the printheads are out of stock on BCH's website. When will they be back in stock, and what will they cost? Or should I consider buying a new printer?
Answer:
We greatly appreciate your reaching out to us and supporting the BCH Technologies YouTube channel (https://youtube.com/@bchtechnologies). I appreciate your patience, and we apologize for the delay in responding to your concerns. I know how stressful and annoying urgent printer problems can be, and I want to answer your question. Your engagement and feedback help us fine-tune our technical expertise and write more helpful articles.
Understanding the Problem
Based on your description, it sounds like your printer suffers from a print head clog — with the blue (cyan) ink. The steps you’ve already taken — running the printer’s cleaning cycle and using cleaning solutions — are reasonable initial troubleshooting steps. When these techniques do not succeed, the problem generally resides much deeper in the printhead mechanism or the ink delivery system.
Possible Causes and Solutions
Dried or Clogged Printhead:
Even a cleaning solution may not suffice if the printhead nozzles have dried out or become clogged. This occurs when the printer is not used often enough, causing ink to dry in the nozzles.
Solution: To remove stubborn clogs, you may need a professional ultrasonic cleaner. These devices use ultrasonic waves to shatter dried ink without harming the printhead.
Faulty Ink Cartridge:
Sometimes, the printhead is not at fault but the ink cartridge. If the blue ink cartridge is bad or empty, the printer will give an incorrect color output.
Solution: Verify the ink level in the cartridge and replace it if necessary. Please ensure you're using authentic HP ink cartridges, not third-party ones, since they can sometimes cause compatibility issues.
Damaged Printhead:
Cleaning and replacing the ink cartridge can help, but the printhead could be damaged or worn out if this fails.
Solution: The next step is probably replacing the printhead.
Printhead Availability at BCH
You are right. HP OfficeJet Pro 8028 printheads are currently out of stock on our BCH Technologies website (https://bchtechnologies.com). But we’re pleased to tell you that they’ll be back in stock next month. The website will be updated with pricing information as soon as possible.
If the print head replacement is too expensive or the problem continues even after the head is replaced, you should compare the cost to the price of a new printer.
Because printer problems are hands-on, troubleshooting them is often a complex exercise. Unfortunately, we cannot offer remote troubleshooting, suggestions, or printer repair assistance. Our local diagnostic center provides an in-person evaluation and repair service (https://bchtechnologies.com/printer-repair-service). Along with an influx of requests, we work on a first-come, first-served basis, so it could be a few weeks before we check your printer. We repair full printers or parts that can be repaired with instructions on how to fix them.
That being said, we know our rates are not always the cheapest. We recommend you explore self-help options available online. Take a look at our brand new YouTube channel (https://youtube.com/@bchtechnologies) and use the search icon (next to the "About" tab) to find the video that relates to your issue. YouTube may also suggest videos from other creators that would assist.
Thanks again for your question and for supporting BCH Technologies. We hope this answer helps you better understand and points you in the right direction for resolution. Feel free to let me know if you have any more questions!