Troubleshooting DTF Printer Stoppage and Flashing Red Lights
- By Kevin Day
- On Dec 10, 2024
- Comment 0
Question
Why does my DTF printer stop printing before completing a job? Additionally, I’m seeing two flashing red lights on my printer. What could be the cause, and how can I resolve it?Answer
Thank you for reaching out to us! First, I’d like to apologize for not addressing your query sooner. I understand how crucial it is to resolve printer issues promptly, and we at BCH Technologies take every question seriously to ensure we provide thorough and accurate guidance. We’re grateful for your support, primarily through our YouTube channel (https://youtube.com/@bchtechnologies). Your engagement helps us continue developing our expertise to serve you better.Now, let’s address your issue:
The two flashing red lights on your DTF printer can indicate two different issues, depending on how they are flashing:
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If the Lights Flash Alternately
This typically means the printer’s waste ink tank needs to be reset. Over time, the printer tracks the amount of ink discharged into the waste pad. When it reaches its limit, the printer stops working to avoid overflow.
To resolve this issue:
- Could you obtain the Adjustment Program for your specific printer model? Most sellers provide this software, so could you check with your supplier?
- You can use the program to reset the waste pad counter. This will clear the error and allow the printer to resume operation.
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If the Lights Flash Simultaneously
The simultaneous flashing of both red lights generally signals a fatal error. A mechanical problem, an issue with the printer's firmware, or other internal faults could cause this.
To troubleshoot this further:
- Open the Adjustment Program and navigate to the Particular Adjustment menu.
- Select Printer Info to view the last five fatal error codes. The most recent error will be listed at the top.
- You can use the error code to identify the specific issue. For example:
- E-01: Indicates a paper jam or obstruction.
- E-10: Signals an issue with the print head or carriage motor.
- E-91: Points to a communication error between the printer and the computer.
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Other General Steps
- Could you visually inspect the printer to ensure no paper jams or obstructions are causing the issue?
- Check the printer’s firmware and update it if necessary.
- You can run a cleaning cycle to ensure the print head functions correctly.
Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we cannot provide remote troubleshooting, suggestions, or support for printer repairs. However, we offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Due to high demand, our services operate on a first-come, first-served basis, which might result in a few weeks’ wait before your printer can be dropped off.
Our services cover complete printer repairs or targeted component fixes, with detailed instructions on how to proceed. However, as we acknowledge our rates may only suit some budgets, we encourage self-help through online research. You can explore our YouTube channel (https://youtube.com/@bchtechnologies) to find specific troubleshooting videos using the search icon next to the "About" section on the menu bar. YouTube may also recommend relevant videos from other creators that could help you.
Thank you again for your question and for choosing BCH Technologies. We’re here to help you resolve your printer challenges, one step at a time. Happy printing!