Solving Epson XP-15000 Printer Error 031022

Question: I'm facing a challenging issue with my Epson XP-15000. Initially, I received an error code 031022, which appeared after I cleared a clogged printhead and reinstalled it. After reassembling the printer, the error code disappeared, but now the printer fails to pull ink during head cleanings, even though the cartridges are full and the capping station isn't clogged. Could this issue be related to a defective printhead, the main board, or possibly both?

Answer: Thank you for contacting us with this issue. At BCH Technologies, we greatly value your engagement and are eager to assist you, particularly through our resources on our YouTube channel. Your participation is essential for enhancing our support and services.

Addressing the error code 031022 on your Epson XP-15000, it seems there might have been a mix-up in the error codes as the common 031xxx series typically goes up to 031007. Assuming the code you encountered is closely related to 031002, this error signifies an "X-Hot detect error (after flushing)," which points to potential issues either with the printhead overheating or a main board malfunction. This overheating is often interpreted by the printer as the printhead being flooded internally, which can cause short circuits potentially damaging both the printhead and the flexible flat cable (FFC), or even the main board.

Given your description, it's likely the printhead may be at fault. You can explore purchasing replacement printheads from platforms like eBay. When replacing the printhead, it's also prudent to inspect the FFC for any signs of burn marks or damage. If any damage is found, consider replacing the FFC. You can find the necessary FFC bundle on our website here.

Additionally, to prevent external flooding of the printhead, consider using a printhead protective guard, which can be found here. There is also an installation video on the page to assist you. However, note that internal flooding, which could be causing your current issue, is often a result of excessive pressure applied during manual cleaning efforts with fluids.

Addressing printer issues can indeed be intricate due to their hands-on nature. Therefore, at BCH Technologies, while we are limited in providing detailed remote troubleshooting, we offer an in-person evaluation and repair service through our local diagnostic facility. Due to high demand, there may be a wait, but you can schedule a visit by starting here. We also encourage exploring self-help options available online, including our comprehensive video resources on our YouTube channel. Here, you can use the search function to find specific topics that may help troubleshoot your issue further.

Thank you once again for your inquiry. We appreciate your continued support and are here to help ensure your printer functions smoothly and efficiently.