Resolving Common Epson XP 6000 Printer Issues: Error 033001

Question: I have an Epson XP 6000 that is displaying error code 033001 - scanner error. After cleaning the printer with a printer solution, I initially received a maintenance box full error. A few days later, before I could replace the maintenance box, the printer displayed the 033001 scanner error, and the scanner does not move or calibrate upon startup. Do you have any suggestions on how to resolve this issue?

Answer: Thank you for contacting us! We at BCH Technologies are grateful for your engagement and support, particularly with regard to our YouTube channel (https://youtube.com/@bchtechnologies). Your feedback plays a crucial role in further developing our technical expertise.

The 033001 error code on your Epson XP 6000 is often misunderstood as a scanner error. However, this code typically indicates a CRC fuse broken error or CRCM failure, which generally occurs after cleaning the printhead. This error prevents the scanner from moving because the printer is already in an errored state.

To resolve this issue, you should inspect the mainboard's fuse. Here are the steps you can follow:

1. Turn Off the Printer: Ensure your printer is completely turned off and unplugged from the power source.
2. Open the Printer: Carefully open the printer casing to access the mainboard. Make sure to follow any safety instructions provided by Epson to avoid damage or injury.
3. Locate the Fuse: Identify the CRC fuse on the mainboard. You might need to refer to the printer’s service manual or specific repair guides available online.
4. Check the Fuse: Use a multimeter to check if the fuse is broken. If the fuse is damaged, it will need to be replaced.
5. Replace the Fuse: If you find that the fuse is indeed broken, you can replace it with a compatible fuse. Ensure you use the correct specifications to avoid further damage. You can use this fuse to replace it.
6. Please be aware that if your printhead already burned this fuse, and you still use the old printhead, it may burn the fuse again.

For a visual guide, you can watch this video (https://www.youtube.com/watch?v=tYpW03EsxMA). Although it’s not the exact model, the mechanism behind the issue is the same, and the video provides a helpful walkthrough.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. For instance, resolving a simple clog might involve advice on unclogging procedures. However, if the printer remained inactive during downtime, a comprehensive service for the ink system could be necessary. Situations like a "paper jam" can arise from hundreds of potential causes, and solving such an issue has become something of an in-office jest. So, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, we operate on a first-come, first-served basis. So, it might take a few weeks before we can get your printer to drop it off or mail it to us. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed if you opt for mail-in or local drop-off services. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel’s homepage (https://youtube.com/@bchtechnologies). Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

Thank you again for reaching out to us, and we appreciate your continued support. If you have any further questions, feel free to contact us or visit our website for more resources and assistance.