How to Fix Paper Loading Issues on Your DTF Epson 8550

Q: My converted DTF Epson 8550 is not loading paper at all. Do you work on this issue or provide phone support for service? I'm frustrated with tons of orders pending and see a couple of issues but am unsure how to fix them.

A:

Thank you for reaching out to us at BCH Technologies. We appreciate your engagement and support, particularly with our YouTube channel BCH Technologies on YouTube. Your feedback is crucial in further developing our technical expertise.

To address your issue with the Epson ET-8550, there are a couple of common problems and fixes to consider. The primary issue you’re facing is likely related to the paper feed and page width sensors. Here’s a detailed explanation of the problems and their potential solutions:

1. Page Feed Sensor: This sensor detects whether there is paper in the tray. Since DTF film is thinner than regular paper, the printer sometimes fails to recognize it. To bypass this sensor:
   • Use blue painter's tape on the film. This makes the printer acknowledge the presence of a material in the tray.
   • Additionally, double-sided coating matte film tends to be recognized better than single-sided coated film.
2. Page Width Sensor: This sensor determines the printable area of the paper or film. Similar to the page feed sensor, it might not properly detect thinner films.
   • Applying blue tape to the edges of the film can help trick the sensor into recognizing the material.
   • Using double-sided matte film can also pass this test more reliably than single-sided coated film.

By implementing these fixes, you should be able to overcome the paper loading issues with your converted DTF Epson 8550.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, we operate on a first-come, first-served basis. So, it might take a few weeks before we can get your printer to drop it off or mail it to us. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed if you opt for mail-in or local drop-off services. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage (https://youtube.com/@bchtechnologies). Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

Thank you once again for contacting us. We hope this detailed guide helps you resolve your printer issues promptly. If you have further questions, feel free to reach out or visit our YouTube channel for more tutorials and tips.