Why Does Epson Claim My Colored Printer Ink Tubes Void My Warranty?

Question:
I have seen many BCH Technologies videos online and am reaching out because my Epson 3803 will not turn on. Epson support diagnosed it as a hardware issue but denied my warranty claim after seeing photos of my colored rubber ink tubes. They insist genuine Epson ink tubes are always white, accusing me of using third-party inks. However, my printer originally came with colored ink tubes, identical to those I've seen in your videos. Can you provide a specific product number or proof that Epson sometimes uses colored ink tubes?

Answer:
You're not alone in this issue regarding your Epson ET-3803 printer and Epson's warranty response. We've encountered numerous customers who have faced similar warranty rejections based on the claim that genuine Epson printers never use colored ink tubes. Epson support's assertion isn't entirely accurate.

Genuine Epson printers commonly feature ink tubes that are off-white, cream-colored, or lightly tinted rather than strictly bright white. The color variation occurs naturally during manufacturing, and slight tinting or discoloration is typical, even in brand-new printers. Over time, genuine Epson tubes can further change color slightly due to regular exposure to inks.

At BCH Technologies, we've dismantled numerous Epson printers straight from the factory box, and we've observed firsthand that ink tubing color can vary between production batches. These tubes are authentically Epson-manufactured, despite differing in appearance from bright white tubes that Epson support often references.

If you want to provide proof to Epson, we recommend emphasizing that genuine Epson tubes are not universally white, and such coloration doesn't necessarily indicate third-party modifications. Our educational videos often showcase authentic Epson products, featuring naturally tinted tubes in our printer teardown and repair demonstrations. Feel free to refer Epson to our channel (https://youtube.com/@bchtechnologies) to validate your claim.

Should you decide to replace the tubes to avoid further warranty disputes, we offer genuine, lightly used OEM Epson tubing designed explicitly for EcoTank and SSuperTank printers, including models like ET-2750, ET-3750, ET-4750, and others. You can find this replacement tubing directly through our website (https://bchtechnologies.com/products/used-genuine-ink-supply-tubing-for-ecotank-and-supertank-printers-et-2750-et-3750-et-4750-and-more-no-return).

Unfortunately, continuing to argue with Epson's customer service may not yield the desired results. Addressing printer issues can be complicated, especially when dealing with warranty claims remotely. We do not provide remote troubleshooting or repair support. However, our local facility offers an in-person diagnostic and repair service (https://bchtechnologies.com/printer-repair-service). Due to high demand, service appointments are handled on a first-come, first-served basis, and it may take a few weeks before you can drop your printer off. Our services cover comprehensive printer repairs and specific parts replacement, accompanied by clear procedural guidance. While our rates reflect our quality service and may not be the cheapest, we highly recommend using self-help resources for immediate assistance. Research online or browse specific troubleshooting videos on our YouTube channel's homepage (https://youtube.com/@bchtechnologies). Use the channel's search icon to the right of the "About" section to quickly find relevant videos. Given our extensive library, which has been developed over nine years, using YouTube's search feature ensures you quickly locate the appropriate instructional content. Additionally, YouTube might also suggest other helpful channels or videos.

Thanks again for your understanding and for choosing BCH Technologies. Your satisfaction and printer health are critical to us.