What Tool Do You Need to Open the HP OfficeJet Pro 8028e for Paper Jam Repair?

Question:

After watching your YouTube video on fixing a paper jam in the HP OfficeJet Pro 8028e, I ordered the necessary parts. However, I can't open the printer because the screws aren’t standard flathead or Phillips types. What kind of tool should I use to open up the printer?

Answer:

The Right Tool for HP OfficeJet Pro 8028e Disassembly

HP often uses non-standard screws in their OfficeJet series, and the 8028e is no exception. What you're seeing is likely a Torx security screw, which features a star-shaped head—sometimes with a pin in the center, making it incompatible with standard Torx drivers.

To open your HP OfficeJet Pro 8028e, you’ll need a specific set of security Torx screwdriver bits, typically:

• T10 Security Torx Bit (for most external body screws)

• T6 Security Torx Bit (for smaller internal screws and fine components)

These bits are designed to fit the proprietary screws used by HP, and with both in hand, you should be able to remove virtually every screw on the 8028e model without trouble.

We offer a pair of high-quality Torx security screwdriver bits, ideal for HP printers, here:
➡️ Pair of Torx Security Screwdriver Bits – BCH Technologies
(https://bchtechnologies.com/products/pair-of-torx-security-screwdriver-bits-for-hp-printers-1-4-t10-t6?_pos=1&_sid=8e5127691&_ss=r)

These will allow you to open your printer safely without damaging the screw heads or the printer chassis.

Additional Tips Before You Open the Printer

Before disassembling:

• Unplug the printer and remove the ink cartridges and paper tray.

• Document or photograph the disassembly process so you can reassemble confidently.

• Use gentle, even pressure when removing screws to avoid stripping them.

A Note on Repair Support

Printer issues, especially hardware-related ones like paper jams or disassembly, can be tricky and often require precise, hands-on work. That’s why we’re unable to offer remote technical support for repairs. However, if you need hands-on help, we offer a thorough in-person printer evaluation and repair service at our diagnostic center (https://bchtechnologies.com/printer-repair-service).

Due to high demand, service is provided on a first-come, first-served basis, and there might be a few weeks’ wait before we can take in your unit. We can evaluate entire printers or specific parts, and provide detailed instructions on how to proceed. That said, we know our service rates may not always be the most budget-friendly, so we also recommend doing your own research whenever possible.

To help with that, be sure to use the search feature on our YouTube homepage (https://youtube.com/@bchtechnologies). Click the magnifying glass next to “About” to search our extensive video library by keyword. With hundreds of how-to videos posted over the years, this is often the fastest way to find the info you need—even from other helpful creators.

Thanks again for your question and for being a part of the BCH Technologies community. We’re here to help you keep your printer in top shape!