Troubleshooting the EnjoyColor Pro A4 DTF Printer: Fixing Alternating Red Lights and Loading Issues

Question

We recently purchased the EnjoyColor Pro A4 DTF Printer and Oven device, but we have not been able to get it to work. We followed all the steps in the manual and the videos, but the system is still not functioning properly. The programs that are supposed to be on the flash drives are missing, and the paper will not load into the feeder. Additionally, the front panel of the printer displays alternating red lights. Can someone assist us with these issues?

Answer

Regarding your question, it’s important to note that BCH Technologies does not sell EnjoyColor printers. We primarily focus on printer repairs and providing support for specific technical issues. For comprehensive assistance with the EnjoyColor Pro A4 DTF Printer, we recommend contacting EnjoyColor's official customer support, as they would have the most accurate and relevant solutions for their product.

However, we can still provide some general troubleshooting advice. The alternating red lights on the printer panel typically indicate a hardware or configuration issue. In many cases, this could be related to the capping station needing a reset. To perform the reset, you may need to use a tool commonly provided with DTF printers, often called the "Adjustment Program".

Steps to Diagnose and Reset:

1. Access the Adjustment Program: Start the program and select the USB port that corresponds to your printer from the dropdown menu.

2. Perform a Printer Check: Choose Particular Adjustment, scroll down to Printer Information Check, and click Check.

3. Read the Error Code: The most recent error will appear as error number one. This code will help you pinpoint the issue.

If you need help interpreting the error codes, search for "BCH Epson Error" on Google. This search will lead you to our page explaining Epson's Triple Secret Error Codes, which can be particularly useful if the error relates to the APG sensor. This software is generally used by Epson technicians and occasionally shared by DTF printer vendors. If you do not have the tool, you might need to search online to obtain a copy.

For visual guidance, check out our YouTube video walkthrough (https://youtube.com/shorts/FPZzpyYuZLE).

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. Therefore, we are not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, we operate on a first-come, first-served basis. Thus, it might take a few weeks before we can evaluate your printer. Our services cover either the whole printer or specific parts, and we provide clear instructions on how to proceed. While our rates may not be the lowest, we encourage exploring self-help through online resources. Start by visiting YouTube or our YouTube channel's homepage (https://youtube.com/@bchtechnologies), and use the search function for relevant videos. YouTube may also suggest helpful videos from other channels.

We truly appreciate your continued support and hope this information helps resolve your issue. Please feel free to reach out if you have any more questions.