Troubleshooting Epson 1390 Printer Ink Light Issue

Question

I have an Epson 1390 printer, and the ink light on the machine stays on all the time. I tried resetting the ink pad, and it does reset, but the red ink light stays on, and the power light blinks. What should I do?

Answer

Thank you for reaching out to us at BCH Technologies. We apologize for not being able to respond sooner. We understand that all printer issues are urgent, and we strive to address them with the utmost care and detail. Your engagement and support, particularly with our YouTube channel (https://youtube.com/@bchtechnologies), play a crucial role in helping us enhance our technical expertise.

Now, let’s address your Epson 1390 issue.

The problem you’re describing with the ink light staying on constantly and the power light blinking can be indicative of different issues depending on the exact light pattern. Let’s break it down:

Flashing Lights: Waste Pad Reset Required

If the lights flash alternately, it usually indicates that the waste ink pad needs to be reset. This is a common maintenance issue where the printer’s internal counter has reached the predefined limit for ink pad saturation.

Steady Lights: Error Code Diagnosis Needed

However, if the lights remain on without flashing, it’s essential to dig deeper to find the error code. To diagnose the issue correctly, you will need the Epson Adjustment Program. This tool is typically used by Epson technicians but is sometimes accessible through online sources or DTF printer sellers.

Here’s how to use the program:

1. Open the Adjustment Program and select the USB port that corresponds to your printer from the dropdown list.

2. Choose Particular Adjustment and scroll down to find Printer Information Check.

3. Click Check, and the most recent error code will appear at the top as Error Number One.

For interpretation of these codes, you can search BCH Epson Error on Google, which will direct you to our comprehensive guide on Epson's Triple Secret Error Codes (https://bchtechnologies.com/epson-error-codes). You may find that an error related to the APG sensor is displayed, among other potential issues.

For a step-by-step video guide on this process, you can watch our YouTube walkthrough here (https://youtube.com/shorts/FPZzpyYuZLE).

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. Therefore, we're not able to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, we operate on a first-come, first-served basis, so it might take a few weeks before we can get your printer to drop it off. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed. However, we acknowledge that our rates aren't the most economical. Thus, we highly recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel’s homepage (https://youtube.com/@bchtechnologies). Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be most efficient. Plus, YouTube might suggest relevant videos from other channels that could assist you.

We appreciate your continued support and engagement. If you have any further questions, please don’t hesitate to reach out. Your feedback is invaluable to us at BCH Technologies.