Resolving Epson XP-15000 Maintenance Error: Ink Cartridge Recognition Issue with DTF Ink

Question:
I've encountered a maintenance error with my Epson XP-15000 printer after filling the chip cartridges with DTF ink. The printer is displaying an error message stating it doesn't recognize the ink cartridges. Could you please advise me on resolving this issue?

Answer:

The issue you're experiencing with your Epson XP-15000 printer typically occurs because your printer isn't operating with chipless firmware. Epson printers by default require cartridges with valid, readable chips to recognize ink cartridges. When using DTF inks, chipless firmware is often necessary since these third-party inks don't always align with Epson’s standard cartridge recognition system.

Here's a detailed explanation and the steps you can follow to resolve this:

1. Verify Firmware Status:
   If you've previously converted your printer to chipless firmware, the current error suggests that your printer may have automatically updated and overwritten the chipless firmware. Epson printers have automatic updates enabled by default, and this can revert custom firmware setups overnight.

2. Applying or Restoring Chipless Firmware:

   • If you haven't applied chipless firmware yet: You should visit InkChip.net’s software page and purchase the appropriate conversion key and firmware for your XP-15000 model. Follow their provided instructions carefully for installation.

   • If your chipless firmware was overwritten but you have the recovery code: You can restore the chipless state easily without additional costs by entering the recovery code provided when initially converting.

   • Lost your recovery code?: Unfortunately, if you haven't kept the recovery code, the only option will be to purchase a new firmware key as InkChip can't retrieve lost recovery codes.

Preventing future firmware overwrites involves disabling Epson's automatic firmware updates. Instructions for doing so are usually provided by the firmware supplier and are highly recommended to prevent recurring issues.

Due to the hands-on and technical nature of printer problems, we're unable to provide remote troubleshooting or repair guidance. BCH Technologies does offer detailed, in-person diagnostics and repair services via our local facility (https://bchtechnologies.com/printer-repair-service). Please note that our service operates on a first-come, first-served basis due to high demand, potentially resulting in wait times before drop-off. Our services cater to comprehensive printer or component-specific repairs, clearly outlined for convenience. However, as our rates may not always be the most economical, we highly encourage exploring online self-help resources first. Our extensive YouTube channel provides valuable tutorials developed over nine years. Using the search tool located beside "About" in the channel’s menu bar is the most efficient way to find specific videos. Additionally, YouTube may suggest helpful content from other creators, further aiding your troubleshooting efforts.

Thank you again for your patience, and we greatly appreciate your continued support and trust in BCH Technologies. We're here to support you on your printer maintenance journey!