Paper Jams on Epson XP-750 When Printing from MacBook or Smartphone

Question:

I’m getting a paper jam with my Epson XP-750 when printing from my MacBook or smartphone, but not when copying directly from the printer. How can I resolve this?

Answer:

How to Diagnose Paper Jams on an Epson XP-750

From your description, the Epson XP-750 works well copying but jams when printing from your MacBook or smartphone. This indicates that the problem lies with software or communication rather than hardware issues. Versatile printer with features including the XP-750:

• Two paper trays: Useful for different paper types/sizes/formats.
  
• Automatic duplexing: Prints on both sides of the paper.
• Borderless printing: Great for photos
• Rear Specialty Media Feed: CD/DVD, etc.

This meant many settings could have caused paper jams printing from external devices. Now let’s go through the troubleshooting steps:

Check your MacBook Printer Driver Settings

Make sure the driver for your printer is configured correctly on your MacBook:

• Go to System Preferences > Printers & Scanners.
• Choose your Epson XP-750 and click Options & Supplies > Driver.
• Ensure the paper type and size match your settings. Printing a photo using standard paper settings can cause a mismatch, resulting in paper jams.

Update Your Phone’s Printing App

Communication rules: When printing from a smartphone, outdated software or rules lead to less-than-perfect communication.

• Ensure your printing app (e.g., Epson iPrint) is current.
• Make sure your phone is on the same Wi-Fi network as your printer.
• Make sure the app’s print settings match your paper type and its size.

Inspect the Duplexer

If you print two-sided documents from your MacBook or smartphone, an issue with the duplexer could cause the jam. To test this:

• Shut off automatic duplexing in print settings.
• Try printing a single-sided document and check if the problem exists.

If disabling duplexing addresses the issue, the duplexer may need to be cleaned or serviced.

Reset the Printer’s Settings

Restarting the printer can clear communication and software errors:

• On the printer’s control panel, select Setup and Restore Default Settings.
• Subscribe and reconnect the printer to your Wi-Fi network and devices.
• Uninstall the printer driver from your MacBook and the smartphone app from your device and reinstall them.

Clean the Paper Path

If nothing works, look along the paper path for anything causing the jam. Use printer maintenance tools to clean rollers and sensors.

Final Notes

Printer issues can be complicated since many of these problems are hands-on. Unfortunately, we cannot offer remote troubleshooting, advice, or printer repair assistance. We have an in-house evaluation and repair center, BCH Technologies Repair Facility (https://bchtechnologies.com/printer-repair-service), but the demand is high, and drop-off is limited to a few weeks on a first-come, first-served basis.

You will need a replacement; our services will fix a full printer or parts with a proper, certain guide on how to proceed. Our rates might not be the cheapest (so we advise you to find self-help online). As always, please visit our YouTube channel (https://youtube.com/@bchtechnologies) for more tutorials, and use the search bar to look for anything specific! It can also recommend useful videos from other channels.

Thanks again for your inquiry and for supporting BCH Technologies. If you have any other questions, please let us know. We’re always here to help!