HP OfficeJet Pro 8028 Error 62.80.13 After Printhead Replacement? Here’s How to Fix It

Question:

I followed Kevin’s video on replacing the printhead for an HP OfficeJet Pro 8028 and completed the installation. But now I’m seeing an error code: 62.80.13. I checked the HP website, but they weren’t able to help me—they only suggested I call for service. What does this error mean, and is there a fix I can do myself?

Answer:

Understanding Error Code 62.80.13 on the HP OfficeJet Pro 8028

The 62.80.13 error is a critical hardware communication fault. Specifically, it refers to a problem with the data connection between the mainboard and the printhead. This type of error commonly occurs right after printhead replacement or repair, especially when the FFC (Flat Flexible Cable) is not seated correctly.

You’re on the right track in suspecting it’s not a hardware failure requiring full service, but rather an installation oversight or electrical signal issue that can often be corrected at home.

What Causes the 62.80.13 Error?

This error generally results from one of the following:

• Improperly seated FFC (Flat Flexible Cable): One or both cables were not inserted deep enough into the connector during printhead installation.

• Dust or oxidation on connector pins: Dirty terminals can disrupt data signals.

• Loose cable locks: If the ZIF (Zero Insertion Force) locks on the board are not clicked fully into place, the cable won't transmit properly.

• Damaged cable or bent pins: Physical damage during installation can create persistent error states.

How to Fix It: Step-by-Step

✅ 1. Power Down & Unplug

Unplug your printer completely and wait at least 5–10 minutes before disassembly to avoid power surges or memory latching.

✅ 2. Open Printer & Access the FFC Cables

You’ll need to reopen the area where you installed the printhead and locate the ribbon cables that connect the printhead to the logic board.

• These are usually two white flat cables seated into connectors near or behind the carriage assembly.

✅ 3. Remove, Clean, and Reseat the Cables

• Gently release the locking tabs (ZIF locks) and remove both FFC cables.

• Use a lint-free cloth and isopropyl alcohol to clean the contact ends of the cable.

• Inspect the cable for bends, crimps, or damaged traces.

• Reinsert the cables firmly and evenly into the connectors.

  • Make sure they go in fully and symmetrically.

  • Lock down the tabs to secure the cables in place.

✅ 4. Reassemble and Restart

Once everything is connected securely:

• Power the printer back on.

• The printer may take a minute to reinitialize.

• Check if the error is resolved.

If you’d like to follow along with a visual demonstration, you can check out our detailed video guide on FFC cable reconnections here:
How to Reseat FFC Cables in Printhead Installations
(https://www.youtube.com/watch?v=3EBnkbJFyeQ&vl=en)

Still Seeing the Error?

If you’ve verified that the cables are properly inserted and the error persists:

• Try using another FFC cable, if available.

• Visually inspect the mainboard side for corrosion or damage to the cable port.

• In rare cases, the printhead itself may be defective or have suffered static damage during handling.

Need More Help?

As much as we’d love to walk through every repair, diagnosing issues like these often requires hands-on testing, which makes remote support impractical. That said, we do offer in-person printer evaluation and repair services at our diagnostic center:
Printer Repair Service
(https://bchtechnologies.com/printer-repair-service)

Our service operates on a first-come, first-served basis, so turnaround times can vary. We work on both full printer units and specific modules like printheads and control boards. However, we understand that our rates may not suit every budget—so we always encourage users to start with DIY approaches whenever possible.

We also invite you to browse our BCH YouTube channel (https://youtube.com/@bchtechnologies). Just use the search icon next to “About” to find videos related to your specific printer model or problem code. With over nine years of content, there’s a good chance we’ve already covered similar topics—or that YouTube will recommend related content from other repair enthusiasts.

Thanks again for reaching out and for supporting BCH Technologies. We wish you success in resolving the 62.80.13 error, and we’re cheering you on as you bring your OfficeJet Pro 8028 back to life!