How to Fix “Incorrect Positioning of CD/DVD Feed Tray” Error on Epson PX-1004 Printers (Double Red Light Issue)

Question:

My Epson PX-1004 won't print and shows an "Incorrect positioning of CD/DVD feed tray" error. The paper and ink lights are both flashing red. How can I resolve this issue and resume printing regular paper?

Answer:

Understanding the Problem: CD/DVD Feed Tray Error & Double Red Lights

Your Epson PX-1004 is reporting an error indicating “Incorrect positioning of CD/DVD feed tray” and showing double red lights—one on the paper light and one on the ink light. This combination of lights often confuses users, as it appears unrelated to regular paper printing.

The printer is designed to print on CDs and DVDs using a special tray, and it utilizes a sensor to detect whether the tray is present and correctly retracted. If the tray is not fully inserted or the sensor incorrectly detects that the tray is engaged, the printer will halt all other operations, including regular paper printing.

How to Fix the Error

Here’s a step-by-step guide to resolve this issue:

1. Inspect the CD/DVD Tray:

   • Ensure the tray is not inserted into the front slot.

   • If it is, remove it entirely.

   • If it's designed to retract into a storage position, ensure it's fully retracted into its compartment.

2. Clean the CD/DVD Tray Slot:

   • The sensor responsible for detecting the tray may be dirty.

   • Use a clean, soft cloth or cotton swab to gently wipe around the tray slot area—particularly where the tray engages with the printer.

   • Do not use water or alcohol unless necessary, and if you do, ensure that no residue is left behind.

3. Reset the Printer:

   • Power off the printer completely.

   • Unplug it from the power source and wait at least 30 seconds.

   • Plug it back in, turn it on, and try printing a regular paper document.

4. Test Print:

   • Once the printer reboots, send a regular print job.

   • If the lights have cleared and no error appears, the issue is likely resolved.

Still Experiencing Problems?

If the error persists, it’s possible the sensor is malfunctioning or has become misaligned. This may require manual disassembly and sensor recalibration—something that typically exceeds simple user-level fixes.

Additional Support Options

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. Therefore, we're unable to provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service via our local diagnostic facility [https://bchtechnologies.com/printer-repair-service]. Given the high demand, we operate on a first-come, first-served basis. Therefore, it may take a few weeks before we can arrange for your printer to drop it off. Our services are structured to repair either a whole printer or specific parts, with clear instructions on how to proceed. However, we acknowledge that our rates aren't the most economical. Thus, we recommend that you resort to self-help via online research. You can start by checking out YouTube or visiting our YouTube channel's homepage [https://youtube.com/@bchtechnologies]. Look for specific videos using the search icon next to "About" on the right-hand side of the menu bar. I receive dozens of queries every day asking about videos for specific topics. Having created videos over the past nine years, it's challenging to remember every single one. Therefore, using YouTube's search function would be the most efficient approach. Additionally, YouTube may suggest relevant videos from other channels that can assist you.

Thanks again for your support and for reaching out. We're always glad to help in any way we can, and we truly appreciate your engagement with our content and products.