How to Fix HP Officejet 8620 Pro "Missing or Failed Printhead" Error with BCH Cleaning Solutions

Question:
My HP Officejet All-in-one 8620 Pro printer displays the error "Missing or Failed Printhead." I've found your website, which mentions cleaning solutions to flush out clogged ports and clean printhead contacts. I have a few questions about BCH Technologies' products:

1. Which BCH product should I use to flush ports and clean contacts gently?

2. Do BCH cleaning solutions have an odor?

3. Can BCH cleaning solutions be used on HP printers?

4. Are BCH cleaning solutions designed exclusively for professionals, or can anyone use them?

5. Does BCH Technologies offer a return policy?

Answer:

Thank you for contacting us! I'm sorry for the delay in responding. We understand printer issues are urgent, and at BCH Technologies, we strive to provide thoughtful and detailed guidance. Your interaction and support, particularly regarding our YouTube channel (https://youtube.com/@bchtechnologies), significantly help us enhance our technical services.

1. Recommended BCH Cleaning Solutions

For your HP Officejet 8620 Pro, choosing the appropriate BCH cleaning solution depends on your ink type. BCH offers three specialized solutions:

• Clear Cleaning Solution (https://bchtechnologies.com/products/dual-action-cleaning-solution-for-dye-and-pigment-inks): Mild and eco-friendly, suitable for dye and pigment inks. Ideal for gentle cleaning and basic clog removal.

• Green Cleaning Solution (https://bchtechnologies.com/products/triple-action-cleaning-solution-for-dye-pigment-sublimation-inks-1): A stronger formula suitable for dye, pigment, and sublimation inks. Excellent for moderate clogging.

• Red Cleaning Solution (https://bchtechnologies.com/products/professional-red-cleaning-solution-for-water-based-inks-dye-pigment-sublimation-not-for-solvent-ink): Our most potent solution for severe clogs. Recommended for professional use due to its strength; avoid leaving this solution in the printer longer than 24 hours at full strength.

2. Odor of BCH Cleaning Solutions

Yes, BCH cleaning solutions have a mild odor. However, they are formulated to be safe and non-irritating under typical usage conditions.

3. Compatibility with HP Printers

Absolutely, BCH cleaning solutions are designed to work effectively with HP printers, including your HP Officejet 8620 Pro. Ensure you follow the provided usage instructions carefully for optimal results.

4. Professional vs. General Usage

Our Clear and Green solutions are user-friendly and suitable for anyone, from beginners to advanced users. The Red solution, being highly potent, is primarily recommended for professionals or experienced users who understand proper handling techniques.

5. Return Policy

We do have a detailed Return and Replacement Policy (https://bchtechnologies.com/pages/returns-replacements). Please note, however, once a cleaning solution bottle is opened, it is no longer returnable.

Addressing printer problems often requires intricate hands-on procedures. While we can't provide detailed remote support, we offer comprehensive in-person evaluation and repair services at our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Due to high demand, these services are available on a first-come, first-served basis, and it might take several weeks before your printer can be scheduled.

We acknowledge our services may not always be the most economical solution, so we strongly recommend utilizing self-help resources. Please visit our YouTube channel (https://youtube.com/@bchtechnologies), where you can use the search bar to find relevant video tutorials on printer maintenance and troubleshooting quickly. YouTube may also suggest helpful videos from other channels.

Thank you again for your inquiry and your continued support! We hope this information helps you successfully resolve your printer issues.