How to Fix Epson WF-7720 Stuck in Recovery Mode After Firmware Update

Question:
My Epson WorkForce WF-7720 is stuck in Recovery Mode after a firmware update. I watched your video about firmware rollback, but my printer doesn’t have the same buttons as the WF-7710 you demonstrated. I tried the first method, but it didn’t work. Can you tell me exactly which buttons to press for the WF-7720 to recover it? I’ve tried everything—please help!

Understanding Recovery Mode on the Epson WF-7720

When your Epson WF-7720 enters Recovery Mode, it typically means the printer attempted a firmware update that either failed or is incompatible, sometimes due to third-party cartridges or unsupported chips. This is especially common after Epson pushes out firmware updates to lock out non-OEM ink systems.

In your case, since the screen is stuck in Recovery and regular operation is inaccessible, you’ll need to initiate Service Support Mode to enter the correct firmware ID manually.

Correct Button Sequence for Epson WF-7720

Unlike the WF-7710, the WF-7720 lacks a physical Home button, but you can still enter Service Support Mode by using this method:

1. Power off the printer.

2. Press and hold the [OK] button and the Power button simultaneously.

3. Keep holding them until the screen switches to Service Support Mode.

Once you're in this mode:

1. Use the [2] or [8] button to scroll and select each digit.

2. Use the [6] button to confirm each digit, which will then turn into a *.

3. Repeat until all five digits are entered.

4. After entering the ID, press the [#] button twice to confirm.

The correct ID to enter for this model is: 61544

Important Notes:

• You must enter at least two digits for the Execute button to become active.

• If you accidentally enter the wrong ID:

  • If a different mode starts, Immediately press the Power button to shut off the printer to prevent altering critical settings.

  • If you enter a non-existent ID, the printer will automatically shut down.

• If successful, the printer should exit Recovery Mode and restart normally.

This method is part of Epson’s internal diagnostic procedures for the WF-7720, WF-7710, and WF-7210 series, and it’s proven to work for many users facing firmware rollback issues.

Addressing printer problems—especially firmware-related issues—can be complex and requires hands-on interaction with the device. Because of this, we are unable to provide remote technical support or one-on-one troubleshooting for printer repairs. However, BCH Technologies does offer in-person repair services at our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Due to high demand, our repair queue operates on a first-come, first-served basis and may take several weeks for drop-off. We handle both full printer repairs and component-level services, though we recognize that our pricing may not suit all budgets. For DIY solutions, we highly encourage you to continue using online resources. Our YouTube channel homepage (https://youtube.com/@bchtechnologies) is a great place to begin—use the search icon next to "About" to find videos by keyword. With over nine years of content, it’s the most effective way to explore our video library. YouTube may even recommend other helpful channels for further assistance.

Thank you again for your patience and for being part of our community. Every question you ask helps us create better resources for all printer users. We're grateful for your support!