Question:
Have you encountered problems with the rear feeder on the Epson XP-15000? Despite cleaning the rollers, the printer still can’t pull the film through at the bottom.
Answer:
While I haven’t personally encountered this specific issue with the XP-15000, I am collaborating with other printer professionals who have noted that the paper feed mechanism on this model has a problematic design. Many users report difficulties with the rear feeder, particularly with handling thicker or specialty media like film. My colleague is actively working on modifying the paper handling mechanism to improve performance. Stay tuned to my YouTube channel (https://youtube.com/@bchtechnologies), where I’ll share updates and potential mods specific to addressing the XP-15000’s paper feeding challenges.
In the meantime, ensure that the rollers are completely clean and free of any debris or residue that might interfere with their grip. You might also try slightly adjusting the angle or feeding method for the media to see if that improves the pull-through. If the issue persists, it may require hardware adjustments or a more permanent modification, which I’ll cover in future content.
Additional Guidance:
Printer issues often require hands-on troubleshooting, especially when dealing with hardware. Unfortunately, we’re unable to provide remote support for these types of problems. However, we offer in-person evaluation and repair services through our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the demand, appointments are scheduled on a first-come, first-served basis.
For self-help options, check out our YouTube channel (https://youtube.com/@bchtechnologies) for videos covering a variety of printer issues. Use the search icon under the “About” tab to locate relevant content. YouTube may also suggest helpful videos from other creators that address similar problems.