Epson XP-15000 Rear Feeder Issues with Specialty Paper — Fixes and Updates

Question:
I’m having trouble with the rear feeder on my Epson XP-15000 when using specialty paper. Is there already a fix available, and can I help in any way to get this resolved?

Answer:

At present, the dedicated fix for the Epson XP-15000’s rear feeder issues with specialty papers is still under development. This is a known challenge—particularly with thicker, textured, or non-standard media—and we are actively exploring improvements to the paper handling mechanism. Our engineering adjustments are being tested for consistency and reliability before we share them publicly. Once the fix is ready, updates will be posted on our YouTube channel (https://youtube.com/@bchtechnologies) so our community can follow along and implement the solution themselves.

In the meantime, here are steps you can take that may improve feeding performance:

1. Perform a Deep Roller Cleaning

Even tiny amounts of dust, paper fibers, or coating residue from specialty media can cause misfeeds.

• Power off and unplug the printer.

• Use a lint-free cloth slightly dampened with water to gently clean the rear feed rollers, rotating them as you go.

• Avoid alcohol-based cleaners unless necessary, as they can dry out the rubber prematurely.

2. Adjust Paper Loading Angle and Method

Specialty paper often benefits from a slightly altered feed technique:

• Insert only a few sheets at a time.

• Feed with the textured or coated side oriented as recommended by Epson.

• Support the paper gently with your hand until the rollers grip it, especially for thicker stock.

3. Experiment with Media Settings

The driver settings can influence feed behavior:

• Try selecting a heavier media type or “cardstock” option in the print dialog to slow the feed speed.

• Disable any high-speed printing mode to give rollers more grip time.

4. Participate in Testing

Your offer to help is genuinely valuable. Hands-on testing from real-world users provides insights we can’t always replicate in the workshop. If you’re willing, you can document your feeder behavior, paper type, and any partial fixes you’ve tried, then share them with us so we can factor them into the ongoing development process.

Addressing printer issues often requires hands-on diagnostics and testing. For that reason, we can’t offer detailed remote troubleshooting or walk-through repair assistance. However, we do provide in-person evaluation and repair services through our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Due to high demand, repairs are handled on a first-come, first-served basis, and it may take a few weeks before we can work on your unit. We service complete printers or specific components, and while our rates may not be the most budget-friendly, we encourage customers to explore self-help resources first. Our YouTube channel homepage (https://youtube.com/@bchtechnologies) features a search icon next to the “About” tab, allowing you to find videos on specific topics easily. Additionally, YouTube’s recommendations may lead you to other helpful content from across the community.

Thank you again for your patience, willingness to help, and ongoing support of BCH Technologies. Your input is helping us get closer to a lasting fix for the XP-15000’s rear feeder issue.