Epson WF-7610 Printing Symbols and Blank Pages: Causes and Solutions

Question:

My Epson printer WF-7610 has started behaving strangely after being unused for several months. Despite thoroughly cleaning the printer head and installing new ink cartridges, whenever I try to print, it outputs multiple pages filled with random black symbols followed by endless blank pages until I manually cancel the print job. This issue never occurred previously. What could be causing this, and how can I resolve it?

Answer:

1. Corrupted Print Job or Driver Conflict

Cause: Print jobs can become corrupted, particularly after extended periods of printer inactivity. Additionally, outdated or incompatible printer drivers can lead to strange outputs or infinite printing loops.

Fix:

• Cancel all existing print jobs in the printer queue.

• Completely remove and reinstall the printer driver:

  • Navigate to your computer's "Devices and Printers".

  • Right-click and remove the Epson WF-7610 printer.

  • Visit Epson’s official website and download the latest compatible drivers specifically for your operating system.

  • Reinstall the printer using the updated driver and run a test print.

2. Printer Language or Encoding Error

Cause: Incorrect printer settings or corrupted documents can cause the printer to misinterpret data, resulting in random symbols or blank pages.

Fix:

• Ensure you're not printing from a potentially corrupted or complex file.

• Test printing a simple text document (like one created in Notepad or TextEdit).

• Verify the driver settings and make sure the printer is not set incorrectly to RAW or an unsupported PCL mode.

• Run a test page directly from the printer’s onboard control panel to confirm proper operation independent of your computer.

3. USB or Communication Issues

Cause: Damaged or defective USB cables, ports, or unstable connections can corrupt data transmission between the computer and the printer.

Fix:

• Replace your current USB cable with a high-quality, known working cable.

• Try using a different USB port on your computer.

• If your printer supports Wi-Fi, consider connecting wirelessly to rule out USB issues.

• Avoid using USB hubs or extension cables, as these can introduce errors in data communication.

4. Firmware Glitch or Internal Memory Loop

Cause: Long periods without use can sometimes cause firmware instability or memory buffer errors within the printer.

Fix:

• Perform a full power cycle: Turn off the printer, unplug it from the power source for at least 2-3 minutes, then reconnect and power it back on.

• Check Epson's official support website to see if a firmware update is available for your model. Updating the firmware can often resolve these types of issues.

Extra Tip:

If you're using third-party or refillable cartridges, ensure that no ink leaks or spills have occurred. Although rare, ink leaks onto the control board or carriage can cause the printer to misinterpret data or behave erratically.

Addressing printer issues can indeed be complex due to their hands-on nature. Therefore, we are unable to provide remote troubleshooting or repair advice directly. However, we offer in-person evaluations and comprehensive repair services at our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Please note, due to high demand, we operate on a first-come, first-served basis, and wait times can extend into several weeks. Our service can handle both complete printer repairs and specific component replacements with clear instructions provided throughout.

Given our rates may not be the most economical for every situation, we highly recommend using self-help resources available online. To get started, visit our extensive video library on our YouTube channel (https://youtube.com/@bchtechnologies). Use the search function located next to the "About" section to find videos related specifically to your printer model or issue. Having created printer repair videos for almost a decade, it’s easiest and quickest to use YouTube’s search feature to locate relevant content. Additionally, YouTube may also recommend useful videos from other creators.

Thank you again for your patience and for reaching out to BCH Technologies. Your inquiries greatly contribute to enhancing the resources we offer to our community.