Epson Reset E-11 Error: "Ink Pad Needs Service" and Printer Not Found During Counter Reset

Question:
I followed your video on fixing the Epson E-11 error ("Ink Pad Needs Service"), but when I try to reset the waste ink counter, I keep getting a message that says "printer not found." I've already checked both the Wi-Fi and USB connections, but the software still won't detect my printer. What could be happening?

Answer:

Understanding the E-11 Error

The E-11 error ("Ink Pad Needs Service") occurs when your Epson printer's internal waste ink counter reaches its limit. Even if you replace or reroute the physical waste ink pad, the printer will remain locked until the waste ink counter is reset with the appropriate software.

Why the Reset Utility Shows "Printer Not Found"

There are a few common reasons this happens:

1. Unsupported Printer Model

   • Not every Epson model is supported by third-party reset utilities. If your printer isn't on the compatibility list, the program won't recognize it.

   • Visit WIC Reset Utility's compatibility page (https://inkchip.net/wic) to confirm whether your model is supported.

2. Connection Issues

   • Even though you've tried both Wi-Fi and USB, these reset utilities typically work only over a direct USB connection. Make sure you're using a reliable USB cable plugged directly into your computer (not through a hub).

   • Some utilities won't function over network or wireless connections.

3. PC or Driver Conflicts

   • Occasionally, the software may fail to detect the printer due to driver conflicts on your computer. Trying a different PC often resolves the issue.

   • Make sure Epson's full printer driver (not just the basic Windows driver) is installed on the computer you're using for the reset.

4. Blocked or Modified Firmware

   • Newer Epson firmware updates sometimes block reset utilities from working. If your printer recently updated its firmware, that could explain why the program cannot detect it.

Recommended Next Steps

• First, confirm compatibility on inkchip.net/wic (https://inkchip.net/wic).

• If your printer is listed, retry the reset process using a direct USB connection and, if possible, test on a second PC.

• If your printer isn't listed, the utility won't work, and you may need to seek a different reset solution or consider professional servicing.

Addressing printer issues can be complex due to the hands-on nature of the problems. That's why we're unable to provide remote troubleshooting, detailed suggestions, or direct support for printer resets. However, we do offer an in-person evaluation and repair service (https://bchtechnologies.com/printer-repair-service). Please note that this service is first-come, first-served, and it may take several weeks before we can examine your printer. We handle both full printer repairs and part-specific servicing. That said, we recognize that our rates may not always be the most economical, so we encourage exploring self-help methods as well. A great place to start is our YouTube channel homepage (https://youtube.com/@bchtechnologies). Use the search icon next to "About" to quickly find relevant videos, or explore other tutorials that YouTube may suggest to you.

Thank you again for your question and for supporting our work. We hope this guidance helps you take the right next step in resolving your Epson E-11 error.