Epson ET-2760 Printhead Replacement FAQ: Compatibility, Condition, and Shipping

Question:
I'm interested in purchasing the printhead listed on your website (Printhead for Epson EcoTank ET-27xx Series). Could you please clarify if this product fits the Epson ET-2760 model, whether it is completely flushed of ink, and if there are shipping charges?

Answer:

Here are detailed responses to your queries:

1. Will this printhead fit the Epson ET-2760 model?

Yes, absolutely! The printhead you referred to supports the entire Epson ET-27xx series, specifically covering models from ET-2700 up through ET-2799. Your ET-2760 falls perfectly within this supported range.

2. Is the printhead fully flushed, or does it contain leftover ink?

We offer two distinct versions of the Epson ET-27xx series printhead, both clearly marked as non-returnable items. You can select the version that best matches your installation confidence and expectations:

• Untested – NOT RETURNABLE:
  This option is straightforward. We remove the printhead from its original printer, visually inspect it for obvious damage, and ship it immediately if it appears undamaged. We do not perform any cleaning or operational tests, meaning this version might still contain residual ink from its prior use.

• Tested – NOT RETURNABLE:
  Our tested version undergoes an extensive cleaning and verification process designed for assured functionality. This meticulous procedure includes:

  • Deep flushing to remove all previous ink residues.

  • Multiple nozzle checks ensuring every channel is fully operational.

  • Priming the printhead with shipping fluid to safeguard nozzles during transit.

Due to the significant labor and resources involved in preparing this printhead, it's targeted specifically toward users who have experience and confidence in their installation processes. Previously, we accepted returns but discontinued this policy due to repeated issues where customers faced:

• Installation difficulties from insufficient experience.

• External printer issues such as faulty FFC cables or mainboard problems.

• Unexpected recovery of their original printheads.

To optimize the results after installation, we highly recommend performing a 6+6 cleaning routine to ensure peak performance.

3. Is there a shipping charge, and if so, how much?

Yes, shipping charges apply. You can quickly determine the exact shipping cost by adding the printhead to your cart and proceeding to the checkout page, which features a convenient shipping estimator based on your specific delivery location.

Addressing printer issues can indeed be complicated due to their hands-on nature, which restricts our ability to offer remote troubleshooting and direct technical support. Instead, we provide a reliable in-person evaluation and repair service at our local diagnostic facility. Because of high demand, our repair service is managed on a first-come, first-served basis, and thus, it might take a few weeks before your printer can be evaluated once dropped off. We handle repairs comprehensively, whether it's the entire printer or specific components, along with detailed instructions on how to proceed.

However, we understand that our pricing structure may not suit every budget. Therefore, we strongly encourage you to first explore self-help resources online. A great starting point is YouTube or our dedicated BCH Technologies YouTube channel. You can easily find videos related to your issue by using the search feature next to the "About" section on our channel's menu bar. Given our extensive library accumulated over the past nine years, this search approach is most effective. Additionally, YouTube's algorithm might suggest helpful videos from other knowledgeable creators.

Thank you again for your valuable query and continued support. We genuinely appreciate your patience and understanding and look forward to assisting you further.