Troubleshooting HP Envy 4500 Cartridge Error: "The Following Ink Cartridge Must Be Replaced
- By Kevin Day
- On Nov 21, 2024
- Comment 0
Question: I ordered ink refills from BCH, but when I installed the colour cartridge into my HP Envy 4500, I got the message, "The following ink cartridge must be replaced." How can I resolve this issue?
Answer: Thank you for contacting us! We apologize for not addressing your issue sooner. Printer problems are always urgent, and we want to ensure your concerns receive the careful attention they deserve. At BCH Technologies, we sincerely appreciate your support, primarily through our YouTube channel (https://youtube.com/@bchtechnologies). Your feedback helps us enhance our products and technical expertise.
Let’s troubleshoot your issue with the HP Envy 4500 cartridge error step by step:
Thank you again for reaching out! We’re here to help you resolve this issue and ensure your printing experience is smooth and hassle-free. Let us know how else we can assist you.
Answer: Thank you for contacting us! We apologize for not addressing your issue sooner. Printer problems are always urgent, and we want to ensure your concerns receive the careful attention they deserve. At BCH Technologies, we sincerely appreciate your support, primarily through our YouTube channel (https://youtube.com/@bchtechnologies). Your feedback helps us enhance our products and technical expertise.
Let’s troubleshoot your issue with the HP Envy 4500 cartridge error step by step:
Step 1: Check for Poor Connections
- Remove the Cartridge: Take out the colour cartridge from the printer.
- Inspect the Electronic Ribbon: Look for ink stains, dust, or glue residue on the cartridge's ribbon. Gently clean it with a paper towel or lint-free cloth.
- Inspect the Brass Pins on the Printer: Ensure the pins inside the printer are clean and dry. Use a dry cloth to remove any dust or residue.
- Re-seat the Cartridge: Reinstall the cartridge and repeat the removal and reinsertion process several times. This helps ensure a proper connection between the cartridge and the printer.
Step 2: Understanding Cartridge Diagnostics
If the printer continues to display the error message after multiple attempts, the issue may lie within the cartridge itself. HP cartridges are single-use by design and can malfunction for several reasons:-
Heating and Resistance Check:
The printer heats a reference resistor inside the cartridge to a specific resistance. It compares this resistance to the resistance of the nozzles. The printer marks the nozzle as faulty if the difference exceeds a set threshold. -
Nozzle Failure Threshold:
When too many nozzles fail, the printer will render the cartridge unusable. Unfortunately, once this occurs, the cartridge cannot be repaired and must be replaced.
Step 3: Finding Refillable Cartridges for Future Use
To avoid future issues and enhance your refilling experience:-
Search for "Virgin" Cartridges:
Look for your cartridge model on eBay and include the term "empty virgin." Virgin cartridges are unused OEM cartridges that have never been refilled and are the most reliable for refilling purposes. -
Avoid Remanufactured Cartridges:
Remanufactured cartridges often come with an external chip to overwrite the OEM chip. These chips are prone to malfunction when exposed to moisture. Additionally, they may include recycled nozzles, which can be faulty.
Additional Support and Resources
If the issue persists or you need further assistance:- Visit our Google Reviews page (https://g.page/r/CfL7k6nYvPQ9EAg/review) and leave feedback to help us improve.
- Check out our YouTube channel (https://youtube.com/@bchtechnologies) for more troubleshooting videos and advice.
Thank you again for reaching out! We’re here to help you resolve this issue and ensure your printing experience is smooth and hassle-free. Let us know how else we can assist you.