Troubleshooting Epson XP-15000: No Ink on Paper After CISS Installation for DTF Conversion

Question:
I converted my Epson XP-15000 to DTF, and everything was good until I plugged in a CISS. It now prints no ink on the paper, but no error codes exist. Can you help me fix this?

Answer:

Many thanks to you for contacting BCH Technologies.I know how annoying it can be when your printer is not working, especially following a recent conversion to DTF (Direct-to-Film), because we want to give you the best information, which takes time! We are eternally grateful for your tack-in and engagement, especially on our YouTube channel [https://youtube.com/@bchtechnologies]. Please check it out if you like, and happy ending with support. We love hearing feedback to keep improving, learning, and sharing tech with you!

So, to answer your question, I'd like to talk about the continuous ink supply system you installed first. With a CISS in place, the same system will have different pressure dynamics once you change the cartridges. The CISS does not work like an ink cartridge. Could you put the CISS tanks in place? Please keep one thing in mind before you get into the way of using CISS. A Barometric CISS (commonly used for DTF Conversions) must be set up a certain way. Here is the article on our support page: How to Prime CIS Tanks [https://support.bchtechnologies.com/hc/en-us/articles/204852455-How-to-Prime-CIS-Tanks]

Printhead priming

Another crucial step is to ensure your CISS tanks are well-primed. Then, prime ink into the printhead.

The priming of the printhead is as follows:

1. Put the Printhead to rest on the Capping Station

You can turn your printer on/off so the print head can naturally park at the capping station. This is where the carriage with the printhead goes when it has been a while since it has been used.

2. Drawing Ink Through with a Syringe of Sorts

Could you affix the waste ink tube to a syringe (5 ml or 10 ml will do)? Gradually pull the syringe back to suck ink from the printhead. You ought to experience a bit of friction during your pull. You can use an attached resistor if there is no resistance and you're pulling in air. When so, again, park printhead.

3. Watch for Ink in the Tube

Please don't pull the syringe past when you see ink entering the tube. This is done by ensuring the ink has passed through, reached the printhead, and is ready for printing.

Check for Dead Printhead

If the printer still prints blank pages despite following these steps, it may be because your printhead is dead. Sometimes, even if you do everything right before, during, and after CISS installation or with priming, printheads may become disabled when converting to DTFs because the ink comes out from the cartridges until they are dry.

If this happens, replace the printhead. If you do, that is fine—just be sure to read the installation instructions from your manufacturer closely. On the other hand, constant printer use, like nozzle checks or small print jobs, can help keep your printhead healthy and avoid clogging—something that often happens on printers fully converted for DTF.

Final Considerations:

Printer problems are more complex than other issues because they require hands-on solutions. Unfortunately, we cannot troubleshoot, give you suggestions, or provide support for fixing your printer from a remote area. We offer an in-house inspection and repair service out of our diagnostic facility. Please visit our Printer Repair Service page [https://bchtechnologies.com/printer-repair-service]. Due to the high demand, we are working on a first-come-first-served basis. You may not get services until two or three weeks later…

We are usually ready to do the complete Printer Setup Repair or repair only those parts where needed. We provide instructions on how to mail your printer in for service if you would rather. Instead, we know that our rates may be better. Enjoy some self-help; you will all want to complete the puzzle from home. To help you with your undertaking, you can view our YouTube channel [https://youtube.com/@bchtechnologies], where we have produced many videos on different printer issues for nine years. The search function on the YouTube homepage can be used to find videos that are particular to your printer's needs. YouTube may also recommend other helpful videos made by fellow creators.

As always, thank you for your question and continued support! We trust it gives you the knowledge to get your printer back up and running. If you have any more questions, feel free to contact us. We're always here to help!