Resolving Paper Jam Errors on Epson ET-8550 During Nozzle Check

Question: 

Why is my Epson ET-8550 showing a paper jam error when running a nozzle check? Would you happen to have any recommendations?

Answer: 

1. Check for Physical Obstructions

Paper jam errors often arise from something blocking the paper path. Start by inspecting the following:

• Rollers and Paper Feed Area: Look for small scraps of paper, dust, or other debris that might have triggered the sensor.
• Paper Loading: Ensure the paper is loaded correctly and aligns with the guides. Even a slight misalignment can confuse the printer’s sensors and cause false paper jam errors.

Please use a flashlight if necessary to look over these areas thoroughly.

2. Inspect the Encoder Strip or Disc

The issue might lie with the encoder strip or disc if no physical obstructions are found. These components help the printer track the position of its moving parts.

• What to Look For: Smudges, dirt, or any blockage on the encoder strip or disc.
• Cleaning Procedure: Gently clean these components using a lint-free cloth and some isopropyl alcohol. Please don't use excessive force, as the strip and disc are delicate.

3. Run Diagnostic Tests

Once you’ve addressed the above steps, try running the printer’s internal diagnostic tests or resetting it to see if the error clears. Consult the printer’s manual for specific instructions on accessing these features.

4. Further Assistance

If these steps don’t resolve the issue, contact us at support@bchtechnologies.com or post your question on one of our recent videos (not Shorts) on our YouTube channel (https://youtube.com/@bchtechnologies). While I try to respond to all comments, this ensures I’ll see your message sooner.

Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. We cannot provide remote troubleshooting or direct support for printer repairs. However, we offer an in-person evaluation and repair service via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Because of the high demand, we want you to know that we operate on a first-come, first-served basis, and it may take a few weeks before we can evaluate your printer. Our repair services include options for the entire printer or specific parts, with clear instructions on how to proceed.

We understand that our rates may not be economical, so we recommend exploring self-help options first. Use the search feature on our YouTube channel’s homepage (https://youtube.com/@bchtechnologies) to find relevant videos. YouTube’s search bar, located next to the "About" section, is an excellent resource for finding tutorials from us and other creators that might address your issue.