How to Troubleshoot and Fix Epson XP-15000 Error Code 031006 for DTF Conversion

Question:

I'm in the process of converting my Epson XP-15000 printer to DTF, but I'm now facing an error code 031006, which I believe might have occurred because I burned the printhead. I’ve ordered a new printhead and a new FFC cable from BCH Technologies. Should I also consider replacing the mainboard? Can I test the new printhead with the old FFC cable, or should I replace both the printhead and the cable before testing? What advice do you have to help me get my printer working again for DTF?

Answer:

Thank you for reaching out to us! We at BCH Technologies are grateful for your engagement and support, especially with our YouTube channel [https://youtube.com/@bchtechnologies]. Your feedback is invaluable in helping us enhance our technical expertise. Now, let’s address your concerns regarding the Epson XP-15000 and the error code 031006.

Understanding Error Code 031006

Error code 031006 is a common but frustrating issue encountered by users of the Epson XP-15000, particularly during DTF (Direct-to-Film) conversion. This error usually points to problems related to the printhead or its associated components and often indicates a burned F1 fuse on the mainboard.

Steps to Troubleshoot Error Code 031006:

1. Check the Printhead FFC Cable:

   • Begin by turning off your printer and unplugging it from the power source.
   • Open the printer cover carefully to access the printhead area.
   • Inspect the FFC (Flexible Flat Cable) that connects the printhead to the mainboard for any visible damage, loose connections, or obstructions.
   • If you notice any issues with the cable, replacing it is advisable.

2. Replacing the Printhead and FFC Cable:

   • Since you've already ordered a new printhead and FFC cable, it’s recommended that you replace both components simultaneously. Using the old, potentially damaged FFC cable with a new printhead might risk further damage to your new printhead.
   • To replace the FFC cable:
     • Disconnect the damaged FFC cable from both the printhead and the mainboard.
     • Carefully attach the new FFC cable, ensuring it's securely connected.
     • Close the printer cover and power on the printer to check if the error code persists.

3. Consider the Mainboard:

   • If error code 031006 continues after replacing the printhead and FFC cable, the issue might be with the mainboard. The F1 fuse on the mainboard may have been burned when the original printhead failed.
   • You have two options:
     • Repair the Mainboard: You can either attempt to repair the mainboard yourself by following instructions provided on our website BCH Technologies Mainboard Repair Guide [https://bchtechnologies.com/f1-fuse-also-f2-f3-for-epson-mainboard-fix-error-0x9a-or-031006-on-wf-7720-wf-7710-wf-3640-wf-3620-wf-8510-et-8550-xp-15000/].
     • Send it to Us for Repair: Alternatively, you can send the mainboard to us for repair via our Fast Track Mainboard Repair Service [https://bchtechnologies.com/fast-track-mainboard-repair-l1800-xp-15000-et-15000-wf-7610-7620-wf-7110-wf-7710-7720-et-8550-et-2720-et-2750printer-mainboard-formatter-board-motherboard-troubleshooting-and-repair/].

Protecting Your Printhead:

To avoid future issues with your Epson XP-15000 during or after your DTF conversion, it’s important to take the following preventative measures:

• Use a Printhead Cover: When not in use, protect your printhead with a cover to shield it from dust and debris, which can extend its lifespan. You can find a compatible cover on our website Printhead Protector Cover [https://bchtechnologies.com/printhead-protector-cover-guard-v2-for-waterproof-xp-15000-series-xp-8500-xp-8600-version-2/].

• Ensure Dry Conditions Around the Printhead: While we don’t recommend exposing your printer to water, keeping the area around the printhead dry and clean can help prevent moisture-related issues.

• Invest in Additional Printhead Protection: Consider adding a washer under the cartridge or CIS, in case they leak ink: https://bchtechnologies.com/6-pcs-silicone-washer-seal-pad-for-epson-xp-15000/

Addressing printer issues can be a complex task due to the hands-on nature of repairs. Therefore, we're unable to provide remote troubleshooting or support for printer repairs. However, we offer an in-person evaluation and repair service at our local diagnostic facility. For more information, visit our Printer Repair Service [https://bchtechnologies.com/printer-repair-service]. Given the high demand, it may take a few weeks before we can accommodate your printer, so we recommend self-help options first. Explore our extensive collection of repair guides on our YouTube channel [https://youtube.com/@bchtechnologies]. The search function on YouTube is particularly useful for finding specific content.

Thank you once again for contacting us. We appreciate your support and hope this guidance helps you get your printer back up and running smoothly for your DTF projects.