How to Resolve Epson W869R Stuck in Recovery Mode After Firmware Update

Question:

Upgraded firmware on Epson W869R over WI-FI now stuck in update/recovery mode I tried to flash the firmware by shutting down the printer and pressing press 4 +7 + Job/Status keys+Power, but nothing helped. The FIRMWARE update and says successful but after restart the printer remains in recovery mode. Moreover, when the program update Mode ROM is displayed HR0C. Can you help?

Answer:

Thanks for contacting us. We are so appreciative of your involvement and patronage with BCH Technologies, especially in terms of our YouTube channel. Your feedback is critical in continuously improving technical proficiency to support our customers.

Problems with your Epson W869R being stuck in recovery mode after updating firmware can be annoying. Here is a detailed analysis of the possible reasons and solutions behind It:

Firmware Issues: Occasionally, Epson firmware updates can negatively impact your printer if they are not fully completed or you experience issues during the update process. Network or power outages can also cause interruptions, which will result in corrupted and, therefore, unusable firmware installations. As a result, the printer may be in recovery mode.

Possible EEPROM Error: You may have a bad section in the EEPROM (Electrically Erasable Programmable Read-Only Memory) chip. An EEPROM chip holds the printer's firmware and settings. Corrupted chip – the printer may not be able to save or retrieve data correctly. If this is corrupted, your device will get stuck in recovery mode.

Potential Solutions:

Reinstall the Firmware: Make sure you are using the firmware version for your printer model. Therefore, in this step, download the firmware again from Epson's official website and repeat the update process. During this process, make sure to keep your network connection stable to protect against interruptions.

Reinstall previous Firmware: If reinstalling firmware has not solved the issue for you, try installing an older version of the firmware. Some older firmware versions are available on https://wic.support. This firmware version may, in some cases, even skip over defective areas on the EEPROM chip.

Professional Repair -If the problem is still not fixed, it means that there could be a serious issue with the EEPROM chip, which requires professional care and further examination. A neutron detector of this type typically necessitates specialized training and equipment to repair.

Unfortunately, it can get a little complicated trying to troubleshoot printer problems because printers are so hands-on. So, we are not able to fix the printer remotely using TeamViewer. We have a local diagnostic facility (https://bchtechnologies.com/printer-repair-service) for in-person assessment and repair, it is base on First-Come-First-Served; the earliest we could get your printer back may be weeks if dropped off or mailed to us. Our services are designed to repair the whole printer or a specific part, with clear directives on how to move forward through mail-in, in-home, and local drop-off points. We know our prices may be better.

For this reason, we suggest searching the web for some self-help methods. So, if you want to get some of these installed, start by visiting your YouTube page or searching for topics related to the issue on our YouTube channel homepage (https://youtube.com/@bchtechnologies). Click a switch icon adjacent to about in the right-side menu bar. Our most extensive and complete library of videos can be the fastest way for you to uncover the specific needed solution(s). Also, you might get recommendations for good things from other channels.

Again, thank you so much for reaching out. These should fix the problem if you are getting an Epson W869R error. Feel free to email us with any additional questions or further help.