How to Fix Epson ET-2803 Ink Pad Needs Service Error (E-11) After Sublimation Conversion
- By Kevin Day
- On Dec 03, 2024
- Comment 0
Question
I have an Epson ET-2803 that I converted to a sublimation printer. I’ve used it for less than two years and printed maybe 100 sheets. Recently, I got an E-11 error message on the screen saying, "The ink pad needs service." I called Epson for help, but they weren't willing to assist since I’m using sublimation ink. Can you help me fix this issue?Answer
Thank you for contacting us! I’m sorry for not responding sooner, as I understand how frustrating printer issues can be, especially when they disrupt your workflow. At BCH Technologies, we treat every question carefully and aim to provide the most specific and detailed response possible. Your engagement and support, mainly through our YouTube channel (https://youtube.com/@bchtechnologies), are deeply appreciated. Your feedback is invaluable in helping us improve our technical expertise.Now, let’s address your issue.
Understanding the E-11 Error:
The E-11 error in Epson printers typically indicates that the ink pad counter has reached its limit. This counter tracks the number of cleaning cycles performed rather than the number of pages printed. Although printing only 100 sheets seems low for the counter to reach its limit, frequent cleaning cycles or head maintenance may have contributed to this message.The good news is that you don’t need to send your printer to Epson for service. Instead, you can reset the ink pad counter from the comfort of your home in just a few minutes.
How to Reset the Ink Pad Counter:
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Visit InkChip.net:
Go to InkChip's WIC Reset Tool page (https://inkchip.net/wic/) and check the compatibility list for your printer model. The Epson ET-2803 is compatible with their reset software. -
Download the Reset Software:
Download the reset utility software from their website. Follow the instructions to install it on your computer. -
Purchase a Reset Key:
A reset key costs approximately $10 and can be purchased directly through the website. -
Run the Reset Tool:
Connect your Epson ET-2803 to your computer via USB and launch the WIC Reset Tool. When prompted, input the reset key and follow the on-screen instructions to reset the ink pad counter. -
Test Your Printer:
After resetting, you can restart your printer and confirm that the E-11 error has been cleared.
Why This Method Is Better
Resetting the ink pad counter yourself is significantly faster and more cost-effective than relying on Epson’s repair service since they may decline assistance due to sublimation ink use. The process takes less than 5 minutes and ensures your printer is back in working condition with minimal downtime.Additional Considerations
Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. Unfortunately, we cannot provide remote troubleshooting, suggestions, or support for printer repairs. However, we offer in-person evaluation and repair services via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Given the high demand, repairs are handled on a first-come, first-served basis, and it might take a few weeks to get your printer serviced.Our repair services include fixing entire printers or specific components, and we’ll provide clear instructions if you choose to mail in or drop off your printer. We understand that our rates may not suit everyone’s budget. For self-help, we highly recommend exploring our YouTube channel (https://youtube.com/@bchtechnologies). Use the search bar near the "About" tab to locate videos for specific topics, or let YouTube suggest related videos from other creators.
Thank you again for contacting us! We greatly appreciate your trust in BCH Technologies, and we’re always here to help you troubleshoot and maintain your printer.