How to Fix Epson ET-15000 Error Code 000025: Carriage Return Speed Fall Error

Question:

I watched your YouTube video on fixing the Epson ET-15000 Fake Printer Jam. However, I'm receiving Error Code 000025. Can you provide some guidance on how to resolve this issue?

Answer:

Thank you for contacting us! We at BCH Technologies are grateful for your engagement and support, especially with our YouTube channel [https://youtube.com/@bchtechnologies]. Your feedback is vital to helping us improve our expertise and offerings. Let’s take a closer look at the Error Code 000025 you're experiencing with your Epson ET-15000.

Error Code 000025 typically refers to a "Printhead Carriage Return (CR) PID speed fall error." This error indicates that the printhead carriage is not moving correctly, and it can result from two main causes: a main board failure or a carriage overload due to a paper jam. Here’s how you can troubleshoot and resolve this issue:

1. Main Board Failure

The main board in your printer controls essential operations, including the movement of the printhead. Error Code 000025 may indicate a firmware-related issue on the main board. Firmware malfunctions can cause the printer to miscommunicate with the printhead, leading to errors. Here's what you can do:

• Firmware Check: Start by checking if there are any available firmware updates for your printer model. You can visit the official Epson website to download the latest firmware and follow their instructions to install it.
• Reset or Reinstall Firmware: In some cases, resetting or reinstalling the firmware can resolve the error. You may need to access the printer’s settings or use Epson’s software tools to perform a firmware reset.
• Main Board Repair or Replacement: If the issue persists after a firmware check or update, the main board itself may need repair or replacement. This can happen if the board has sustained damage or internal malfunctions that prevent the printer from operating correctly.

2. Carriage Overload Due to Paper Jam

A paper jam can place additional strain on the printhead carriage, causing it to malfunction. The error may arise when the printhead carriage gets stuck due to the jam, leading to the 000025 error. Here’s how you can address this:

• Clear All Paper Jams: Double-check the printer for any remaining paper jams. Remove all visible paper, but also look for small, hidden fragments in hard-to-reach areas around the rollers and paper feed mechanism.
• Inspect the CR Encoder Scale: The printhead carriage reads its position from a clear belt, known as the CR encoder scale. If this belt is out of place or dirty, it can trigger the 000025 error. Carefully inspect the belt to ensure it is installed correctly and free of dust or ink splatter. Clean the belt using a lint-free cloth, if necessary.
• Check the Encoder Sensor: The encoder sensor reads the belt and helps control the carriage movement. If the sensor is dirty or malfunctioning, the printer may misinterpret the carriage's position, resulting in an error. Ensure the sensor is clean and functioning correctly.
• Perform a Maintenance Cycle: Once you’ve cleared any jams and inspected the encoder, perform a maintenance cycle to test the printer’s carriage movement. Ensure that the printhead moves smoothly without any obstructions.

Addressing printer errors like Error Code 000025 can be challenging, especially when dealing with firmware and hardware components. While we cannot provide in-depth remote troubleshooting, we offer in-person evaluation and repair services at our local diagnostic facility [https://bchtechnologies.com/printer-repair-service]. Due to high demand, repairs are handled on a first-come, first-served basis, and it may take a few weeks to assess your printer.

Our repair services cover full printer diagnostics or specific component repairs, such as fixing printhead carriage issues. If you prefer a DIY approach, we also recommend exploring self-help solutions. You can visit our YouTube channel [https://youtube.com/@bchtechnologies], where we offer a wide range of printer repair tutorials. To find relevant videos quickly, use the search bar located next to the "About" section on our channel’s homepage.

We hope this detailed troubleshooting guide helps you resolve the 000025 error on your Epson ET-15000. If you need further assistance or prefer professional repair, feel free to contact us or visit our facility. Thank you again for choosing BCH Technologies, and we wish you the best in getting your printer back up and running!