How to Fix Epson 1390 Fatal Error 0x02: Ink Carriage Slamming and Flashing Lights
- By Kevin Day
- On Dec 04, 2024
- Comment 0
Question
I purchased an Epson 1390 printer on eBay, and after a few months of use, it started showing the 0x02 Fatal Error. When I turn the printer on, the ink carriage slams into the printer's left side, and the ink and paper lights begin flashing. The printer has been down for months, which has stalled my business operations. Do you have any suggestions on what might be causing this issue and how to fix it?Answer
Thank you for reaching out to us! I'm sorry for the delay in addressing your concerns. I understand how frustrating printer issues can be, especially when they disrupt your business. At BCH Technologies, we’re committed to providing thoughtful and detailed guidance to help resolve your issues. We also sincerely appreciate your support for our YouTube channel (https://youtube.com/@bchtechnologies), as your engagement helps us continue improving our expertise.Let’s break down the steps to troubleshoot and resolve the 0x02 Fatal Error on your Epson 1390 printer.
Diagnosing the 0x02 Fatal Error
The 0x02 Fatal Error usually occurs due to problems with the printer’s carriage assembly, sensor alignment, or communication cables. Here’s a step-by-step guide to address the issue:-
Inspect the Clear Encoder Belt:
- Could you check if the clear encoder belt (the thin, transparent strip running through the printhead carriage) is clean?
- Dirt or smudges on the belt can cause the printhead to misread its position.
- Use a lint-free cloth and isopropyl alcohol to clean the belt gently.
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Verify Encoder Belt Placement:
Could you please make sure the clear encoder belt runs correctly through the sensor on the printhead carriage? It should not be twisted, misaligned, or damaged. -
Inspect the CRPW FFC Connection:
- The Carriage Ribbon Cable (CRPW FFC) connects the printhead carriage to the mainboard. If the connection is loose or dirty, it can trigger the 0x02 error.
- Remove the cable carefully and inspect the pins for dirt or corrosion.
- Clean the connectors using a soft, dry cloth and ensure the cable is shiny and securely reattached.
- See this video: https://youtu.be/7JovBDaamtU
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Check the CR Encoder Sensor:
If the above steps don’t resolve the issue, you must inspect the CR encoder sensor.
- Could you disassemble the printer to access the sensor?
- Could you check for dust, damage, or misalignment in the sensor?
- Replace the sensor if necessary.
Testing After Repairs
Once you’ve completed the steps above:- Power on the printer and monitor its behaviour.
- The ink carriage should move smoothly without slamming to the side.
- If the issue persists, repeat the steps to ensure all components are correctly cleaned and reassembled.
Additional Considerations
Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. Unfortunately, we cannot provide remote troubleshooting or repairs. However, we offer in-person evaluation and repair services via our local diagnostic facility (https://bchtechnologies.com/printer-repair-service). Repairs are handled on a first-come, first-served basis, and it may take a few weeks to evaluate your printer.Our services include repairing entire printers or specific components, and we’ll provide detailed instructions for mail-in or drop-off options. If you prefer self-help, explore our YouTube channel (https://youtube.com/@bchtechnologies), where you can find tutorials on similar topics.
Thank you again for contacting us. We appreciate your trust in BCH Technologies and are here to help you get your Epson 1390 printer back to optimal performance.