How to Fix Cartridge Jam in HP OfficeJet Pro 9018Be Due to Broken Gear

Question:
I have an HP OfficeJet Pro 9018Be printer (Product # 1G5L5A), and the cartridge seems jammed. The issue might be due to a broken gear. The carriage won’t move. Can this problem be repaired?
 
Answer:

Thank you for reaching out to us with your printer issue! I’m sorry for the delay in responding, as I strive to address each query with the attention it deserves. We at BCH Technologies [https://bchtechnologies.com/printer-repair-service] greatly appreciate your patience and engagement, particularly on our YouTube channel [https://youtube.com/@bchtechnologies]. Your feedback is invaluable in helping us refine our technical expertise.
 
Now, let's discuss your issue in detail.
It sounds like you’re talking about the paper feed gear (PFG), one of the most essential parts that can cause the issue. Symptoms of a broken PFG may include the print carriage getting stuck to the right (or vice versa) and being unable to move either by hand or by the printer itself. This problem usually generates the error:
"Paper Jam. The print carriage cannot move. Open the carriage access door, clear any paper jam or obstruction, and select OK".
 
Here’s how to diagnose and possibly fix this problem:
Guide to checking and replacing Paper Feed Gear PFG
Identify the Problem:
First, instead of going to the overhead compartment, could you evacuate the carriage access door and see if you can see something blocking the space? If there is no paper jam but the carriage doesn't move, the problem is probably with the PFG.
Inspect the Gear:
Yaw toward the PF drive rod and look over the drive gear. So, could you check for cracks or visible damage? The PFG is the piece that moves the print carriage, and a cracked gear is usually the culprit for the symptoms you’re seeing.
Order the Replacement Part:
If you validate that the PFG is broken, you can order a replacement here [https://bchtechnologies.com/products/bch-paper-feed-gear-pf-for-hp-9000-drive-rod-fix-the-print-carriage-cannot-move]. This equipment work with HP OfficeJet Pro 9000 Collection, which includes the HP OfficeJet Pro 9018Be version.
Continue with Installation Instructions:
Please watch our troubleshooting and installation video [https://youtube.com/@bchtechnologies]. It walks you through the process of replacing the PFG. Please read the instructions carefully so you do not cause further damage while fixing it.
 
Printer issues can be tricky because they are usually hands-on problems. This means we cannot offer remote help or troubleshooting for printer repairs. We provide an in-person evaluation and repair at our local diagnostic facility (https://bchtechnologies.com/printer-repair-service), but due to high demand, services work on a first-come, first-served basis and can take a matter of weeks.
We can fix the whole printer or specific parts, and instructions for mail-in or local drop-off services are available. Disclaimer: Our pricing is not the cheapest. You have everything you need to self-help. Access our YouTube [https://youtube.com/@bchtechnologies]. Search the content and watch a video from yourself (other creators could also help you with your issue).
Thank you for your continuous support of our repair efforts!