Fixing Canon MX350 Cartridge Issues: Troubleshooting Drive Motor and Flex Cable Problems
- By Kevin Day
- On Nov 15, 2024
- Comment 0
Question: My Canon MX350 printer has an issue where the cartridges won’t move. I suspect the drive motor might be at fault. I replaced the flex cable and used a joiner for two cables because I couldn’t find a 65 cm, 12-pin cable. What could be the problem?
Answer: Thank you for contacting us, and we’re sorry for the delay in addressing your concern. Printer issues like this are understandably urgent, and we want to ensure your question receives the detailed attention it deserves. We appreciate your engagement and support at BCH Technologies, primarily through our YouTube channel (https://youtube.com/@bchtechnologies). Your feedback helps us refine our technical expertise and deliver more tailored solutions.
Let’s delve into the potential causes and solutions for your Canon MX350 printer issue:
Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we cannot provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service (https://bchtechnologies.com/printer-repair-service) via our local diagnostic facility. Given the high demand, we operate on a first-come, first-served basis. Drop off or mail in your printer might take a few weeks. Our services are structured to repair a whole printer or specific parts, with clear instructions on proceeding if you opt for mail-in or local drop-off services.
We acknowledge that our rates may not suit everyone’s budget. Therefore, we highly recommend exploring self-help options, such as online research or our YouTube channel (https://youtube.com/@bchtechnologies). You can search for specific topics using our channel’s homepage icon. YouTube may also suggest relevant videos from other creators that could be useful.
Thank you again for contacting and supporting BCH Technologies. We’re here to help with all your printing needs and look forward to assisting you further.
Answer: Thank you for contacting us, and we’re sorry for the delay in addressing your concern. Printer issues like this are understandably urgent, and we want to ensure your question receives the detailed attention it deserves. We appreciate your engagement and support at BCH Technologies, primarily through our YouTube channel (https://youtube.com/@bchtechnologies). Your feedback helps us refine our technical expertise and deliver more tailored solutions.
Let’s delve into the potential causes and solutions for your Canon MX350 printer issue:
-
Drive Motor Issues:
If the drive motor is faulty, it can prevent the cartridge assembly from moving, even if the rest of the printer is functioning. A failing motor may produce sounds that indicate it’s trying to work, but it might lack the strength to move the cartridges. Alternatively, a completely silent motor strongly suggests that it needs replacement. Before replacing it, ensure all connections to the motor are secure and test for continuity using a multimeter to confirm the motor’s status. -
Flex Cable and Joiner:
Using a joiner to connect two cables can introduce challenges. Even slight misalignments or weak connections can cause interruptions in data transmission. Electrical resistance in the joiner may also impact the cable’s performance. Double-check that:
- The joiner is stable and free from movement.
- The flex cable is seated correctly in its slots.
- The connection points are clean and free from dust or debris.
-
Firmware and Error Codes:
Could you check the printer for any error codes displayed on its screen? These codes often provide critical information about hardware issues. If an error code points to the drive motor or cartridge assembly, it can confirm your diagnosis. Additionally, ensure the printer firmware is up to date, as outdated firmware might cause operational glitches. -
Alternative Repairs or Diagnostics:
If the problem persists after addressing the drive motor and flex cable, the issue may lie in related components like the carriage rail or sensor. A comprehensive diagnostic would be needed to identify and resolve the root cause.
At BCH Technologies, we specialize in printer repairs and can assist with diagnosing and fixing these complex issues. If you decide to seek repair assistance, you can send in your printer or the affected parts, and we’ll be happy to evaluate and repair them for you.
Addressing printer issues can be a complicated affair due to the hands-on nature of the problems. So, we cannot provide remote troubleshooting, suggestions, or support for printer repairs. We offer an in-person evaluation and repair service (https://bchtechnologies.com/printer-repair-service) via our local diagnostic facility. Given the high demand, we operate on a first-come, first-served basis. Drop off or mail in your printer might take a few weeks. Our services are structured to repair a whole printer or specific parts, with clear instructions on proceeding if you opt for mail-in or local drop-off services.
We acknowledge that our rates may not suit everyone’s budget. Therefore, we highly recommend exploring self-help options, such as online research or our YouTube channel (https://youtube.com/@bchtechnologies). You can search for specific topics using our channel’s homepage icon. YouTube may also suggest relevant videos from other creators that could be useful.
Thank you again for contacting and supporting BCH Technologies. We’re here to help with all your printing needs and look forward to assisting you further.